Remote Phone Sales Representative

Company: Super Service Today

Location: Remote (or in office in Wilmington, MA)

About Us:

Super Service Today, Inc. is a locally operated company that specializes in plumbing, heating, electrical drain cleaning, sewer repair, and gas work since 2010. We are committed to providing excellent customer service and long-term solutions for our clients in Wilmington MA, and surrounding communities. Our service experts are trained to understand and meet your goals and needs, ensuring complete satisfaction with the services you receive.

Are you passionate about customer service and looking for a rewarding career opportunity? Super Service Today is seeking dedicated individuals with a strong understanding of at least one of the trades listed (plumbing, HVAC, drains, or electrical) to join our phone sales team.

Grow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a close-knit community. If you like making a difference in the lives of customers, Super Service Today is the perfect place for you.

We offer a broad range of paid opportunities, including development and training programs, ongoing personal growth, and competitive pay, that give you the chance to reach your full potential. We take great pride in empowering our people through constant learning, not just in the skills of the trade, but in leadership, in sales and the life lessons that help them show up as their best selves, every single day, for their family, their coworkers, and their customers. Position can be either remote or in office in Wilmington MA.

If this sounds like you, and you’re ready to be part of an awesome team, engage, and learn every day, then take the next step because we’d love to get to know you. Join us today and let's make a difference together!

What We Offer:

• Plenty of advancement opportunities
• Paid training (huge personal development opportunity)
• Growth opportunities
• Your birthday is paid

Key Qualifications:

1. Strong understanding of at least one of the trades listed (plumbing, HVAC, drains, or electrical).
2. Exceptional customer service skills to ensure customer satisfaction.
3. Ability to collaborate and work effectively within a team environment.
4. Desire for a long-term career opportunity with room for growth and personal development.
5. Driven and motivated to succeed in a dynamic sales environment.
6. Strong communication skills to effectively interact with customers and team members.
7. Enjoy challenging yourself to continuously improve and exceed expectations.
8. Eager to learn and open to cross-training to become a greater asset to our growing company.
9. Willingness to be coached by experienced mentors to enhance your skills and performance.

What the Job Entails:

• Job Responsibilities:
  1. Outbound Sales Calls: You will initiate outbound sales calls to potential customers, engaging them in meaningful conversations about our plumbing, HVAC, drains, and electrical services. Your goal will be to effectively communicate the value proposition of our services and persuade them to schedule appointments or utilize our services.
  2. Lead Generation: Generating leads will be a key aspect of your role. This includes cold calling, following up on inquiries, and utilizing various marketing strategies to identify potential clients. You will research potential clients, understand their needs, and tailor your pitch to effectively address their requirements.
  3. Customer Education: You will play a crucial role in educating customers about our services. This involves having a strong understanding of our offerings and effectively communicating the benefits to potential customers. You will need to be knowledgeable about our services to address any questions or concerns they may have.
  4. Customer Service: Providing exceptional customer service is essential. You will address any inquiries or concerns potential customers may have, provide accurate information about our services, and ensure a positive experience throughout the sales process. Your goal will be to build rapport and trust with customers to facilitate sales.
  5. Sales Record Keeping: Maintaining accurate records of customer interactions and sales activities is critical. This includes documenting sales calls, recording customer information, and updating our CRM system with relevant data. These records will help track progress, identify trends, and optimize sales strategies.
  6. Collaboration: Collaboration with the sales team is key to achieving and exceeding sales targets. You will work closely with team members to share insights, discuss strategies, and coordinate efforts to maximize sales opportunities. Being a team player and supporting your colleagues wherever necessary is important.
  7. Continuous Learning: As our services and industry evolve, you will be expected to stay updated on product knowledge, sales techniques, and industry trends. This may involve participating in training sessions, workshops, and ongoing education programs to enhance your skills and adapt to changing market dynamics.

Additional Expectations:

• • Team Player: You will be expected to contribute to the team dynamic and help out wherever necessary. Collaboration and cooperation with team members are essential for overall success.
  • Willingness to Learn: You should be eager to learn, grow, and take on more responsibilities as opportunities arise. A proactive attitude towards personal and professional development is highly valued.
  • Understanding the Importance of Serving Others: Recognizing the importance of serving others, including your team members and our clients, is crucial. Your focus should be on providing exceptional service and support to ensure the success and satisfaction of all stakeholders.