Job Details

The Director of Project Management/Inside Sales heads the Sales and Project Management teams to create a long-term successful partnership with our customers. This role is responsible for maintaining a strong customer relationship and integrating the key factors of the relationship into the day-to-day operations of the company from new project management to replenishment. The Director manages a team of Sales and Project Managers that drive cross-functional collaboration across departments. The position is a critical contact for customers to ensure high-level collaboration.

The Director is responsible for development of KPIs that drive performance and evaluation based on those metrics. The position ensures the alignment of department execution that supports the company goals and strategic initiatives by creating strategies for the team.

As head of the department, the position sets the standard for their team to create a culture of efficiency, partnership, and quality. The Director develops and manages the budget for their team, including sales forecasts that drive company decisions.

• Ensure a strong, healthy, and collaborative partnership with customers.
• Manage and develop the team, ensuring strong and experienced Project Mangers, Analysts, and Coordinators.
• Maintain existing customer relationships and manage the priorities and complexities that arise from an agile production environment.
• Work cross-functionally with Quality, R&I, Commercialization, Operations, and Supply Chain to ensure profitable growth of business. Particular emphasis on supporting the management of excess and obsolete inventory through transparent communication with customers.
• Create strategic growth and innovation by implementing business and sales strategies to meet company expectations including, but not limited, to pricing structure, development timelines, and product presentations.
• Oversee the successful cross-functional integration of the monthly forecast from customers into BMSC’s ERP and Planning systems. Ensure successful firming of forecasts into the time horizon.
• Develop annual budgets for sales, expenses, and development of the team. Manage and hold the team accountable to the KPIs and targets that are developed.
• Understand customer needs, competitive forces, changing technology, and available resources.
• Stay current with recent developments, innovations, and technologies that may improve products and manufacturing processes.
• Support Notice of Event (NOE) investigations and CAPAs for Quality issues that arise.
• Establish, report, and present Key Performance Indicators (KPIs).
• Additional duties as required by the company and customers.

Technical Skills Required

Experience Required

Physical Requirements