Asset Protection Central Investigations Technician- Home Office (full-time, on-site)

The Central Investigaions Technician will support and assist the Central Investigations Manager and Team with day-to-day analytics and observation to identify potential internal and external fraud in stores to reduce shrink and drive profit.

Primary Responsibilities:

• Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases.
• Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc.
• Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area.
• Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations.
• Monitors CCTV surveillance.
• Assists non-Asset Protection stores with phone interviews on potential internals suspects.
• Provides Key Performance Indicators reporting on internal fraud to field leadership.
• Assists Remote and External Technican responsibilities.
• Meets established performance goals for the role.
• Supports Company’s shrink and safety initiatives.

Core Competencies & Accomplishments:

• 2 years Asset Protection experience, or analytical or IT responsibilities
• Strong software skills; intermediate Excel, MS Word, PowerPoint
• Critical Thinking and Analytical skills, Produces Results
• High School or equivalent; Bachelor’s Degree preferred

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.

• Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
• On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms.
• Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options.
• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

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