Description

Inside Sales HVAC

Reports To: Branch Manager

Work Hours: Full Time

FLSA Status: Non-Exempt

Branch: West Hartford, CT 06110

Position Purpose:

Provide exceptional service to customers over the phone and in branch. Acquire an extensive knowledge of company products in order to best meet/ anticipate the needs of the customer. Knowledge of HVAC products and industry required.

Essential Functions:

• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Follow up on leads through email and phone calls.
• Accurately input and fill customer orders.
• Understand and anticipate the needs of customers.
• Work to expand and maintain a database of prospects within an assigned territory.
• Research potential clients/ accounts in order to identify key players and identify interest.
• Connect potential accounts to the appropriate team members in order to best service their needs.
• Proactively seek opportunities to obtain new customers and introduce them to the products and services that best match their needs.
• Continuously expand product knowledge in order to best service the customer.
• Determine customer needs and potential for additional sales through suggestion of related products which will enhance their experience.
• Determine product sale price in accordance with company procedure as well as address questions about product availability.
• Keep pricing lists and structures confidential.
• Teach customers about product features and benefits.
• Continuously obtain information about new products, pricing changes and discontinued products.
• Maintain a clean and professional work environment.
• Apply active listening skills; paying attention to what customers are saying, being sure to understand their needs and asking appropriate questions in order to best enhance their purchasing experience.
• Achieve company set goals and objectives as well as consistently strive to exceed sales performance goals.
• Perform other responsibilities as directed.

Qualifications

Experience, Education & Skills:

• Counter sales experience required.
• Familiarity with plumbing / HVAC industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED required.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.