Company Overview

Boon-Chapman is not your average Third Party Administrator. In addition to traditional TPA services, Boon-Chapman administers business process outsourcing for insurance entities, and other services through its sister companies. With nearly 55 years in business, Boon-Chapman combines the legacy of a family-owned-and-operated company, with the energy and potential of a fast-growing enterprise of companies. A few of our benefits include:

• Paid holidays & competitive PTO that increases with tenure
• Full benefits package including healthcare, dental, 401(k), vision, paid STD & life
• Casual everyday dress
• Free medical virtual doctor (three days a week)
• Work from home opportunities
• Unlimited opportunities for growth – success is in your own hands!

Job Overview

As an EDI (Electronic Data Interface) Support Analyst, you’ll be responsible for monitoring and triaging the carrier error report ticket box queue and creating processes to effectively evaluate every error report. Key responsibilities include:

• Triage the carrier error report to appropriate team members.
• Assist in resolving carrier report errors.
• Assist in resolving issue tickets.
• Assist in processing partner carrier renewals and adding new groups to partner carrier feeds.
• Communicates with carriers and clients regarding day-to-day EDI transactions.
• Monitors, reports and tracks error trends to manage resolution initiatives.
• Ability to learn Excel and database tools such MS Access.
• Communicates changes to other departments.
• Assists with projects including group and vendor implementations and data projects.
• Performs other duties as assigned.

What We’re Looking For (Nobody’s Perfect, But Experience is a Plus!)

• High school education or equivalent. Experience and education may be substituted for one another.
• Considerable experience in Microsoft Office programs including Excel and Access.
• Willingness to learn HIPAA EDI transactions and other file formats.
• Willingness to learn relational database functions.
• Skill in critical thinking, problem analysis, and process documentation.
• Skill in strong interpersonal and written communication.
• Ability to analyze detailed information and follow written direction.
• Ability to multi-task and meet deadlines.
• Ability to maintain regular attendance.
• Ability to maintain confidentiality of material and information.
• Ability to maintain professional appearance and demeanor.
• Ability to work as a member of a team and with other departments.