Description

Reviews and evaluates SLFCU’s mortgage loan applications and make recommendations; counsels members regarding appropriate financial planning and practices; makes certain that members receive superior quality of service in line with the "close and caring touch" described in SLFCU's mission statement.

Job Duties:

Works with the Mortgage Lending Supervisor and mortgage lending team to develop and hone the following competencies:

• Interview and process mortgage loan requests by appointment, web application, phone, mail and walk- in. Analyze supporting documentation (e.g. purchase agreements, warranty deeds, real estate contracts, appraisals, surveys and title policies). Evaluate credit worthiness and utilize credit reports to verify accuracy of the loan application.
• Provide a superior member experience by:
• Actively listening to and assessing the needs of the member
• Explaining the features and benefits of targeted products and services
• Offering targeted solutions to meet the member’s needs
• Educate and advise members on such matters as appropriate financial planning, policies and rates. Calculate loan payments and determine loan to value (LTV) and best means of financing. Make recommendations regarding approval/denial of loan requests.
• Strive to exceed the Credit Union’s service and sales goals through the development and maintenance of member relationships. Develop these associations further through cold calls and follow-up. Cross- sell consumer and commercial products to members when appropriate.
• Retrieve and follow-up on calls received through the daily phone log and suggest changes as needed.
• Complete all steps required to register (and renew yearly) with the Nationwide Mortgage Licensing System and Registry (NMLS). Ensure all personal data is kept up to date with the NMLS.
• Perform other duties as requested by management.

Requirements

Experience and Knowledge:

• Minimum two years’ experience working in a financial institution with exposure to mortgage loans. Prior mortgage loan experience preferred.
• Basic understanding of lending fundamentals and regulations.
• Thorough knowledge of the products and services offered by the Credit Union. Prior experience with SLFCU’s loan portfolio desired.
• Good knowledge of Microsoft Office applications; demonstrates ability to learn and effectively utilize in house programs and third-party software.

Education:

• Bachelor's degree in business or related field and/or successful completion of a specialized course or study in real estate desired.

Interpersonal Skills:

• Possesses exceptional interpersonal skills. Demonstrates daily the Credit Union's commitment to maintaining a close and caring touch with its members.
• Demonstrates strong relationship management skills.

Communication:

• Demonstrates strong verbal and written communication skills; able to communicate lending-related topics clearly and succinctly to others.

Other Skills:

• Demonstrated ability to ensure that documentation produced is accurate and meets all organizational guidelines and policies.
• Must pass requirements for SAFE Act.
• Possesses sound business judgment.
• Constantly strives to maintain product knowledge through continued education and research. Able to attend schools, seminars or other types of training to further expand and enhance knowledge base.
• Understands and applies team and department “best practices” and continually works for process and service improvements.

Environmental Conditions:

The working conditions of this position are representative of those an employee encounters in a normal office environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.