This is a remote position.

Position Title: Salesforce Business Analyst

$52,500 to 87,500 annually DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities everyday. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary:

The Salesforce Business Analyst will work with the Salesforce team to build and deploy solutions that reduce selling friction for our commercial sales team. As a specialist in Ziply’s B2B sales operations procedure, this role will evaluate and document business processes, determine efficiencies, analyze user requirements and work with stakeholders to implement front-end solutions within our Salesforce organization.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed:

• Evaluate existing business processes, analyze data, and scope improvement projects.
• Prepare, modify, and maintain reports and dashboards within Salesforce.
• Design, build and maintain Salesforce features that support front-end users.
• Respond to front-end user troubleshooting cases, process questions, etc.
• Support the Salesforce Administration team in implementing day-to-day feature requests.
• Create and manage standard and custom fields, formulas, and page layouts.
• Prepare and deliver business process documentation and training materials.
• Complete bulk imports and exports of data.
• Prepare and deliver walkthroughs and basic training materials.
• Make recommendations for enhancements to improve system performance.
• Must be available to work regular business hours Pacific Standard Time.
• Must also be available to work on-call, evenings as needed.Performs other duties as required to support the business and evolving organization.

  Qualifications:

  • High school diploma or GED equivalent required.
  • Associate or bachelor’s degree preferred.
  • Salesforce Administrator Certification and /or Business Analyst Certification required.
  • Minimum of one year of hands-on Salesforce support experience required.
  • Strong understanding of standard functionality in Salesforce and best practices.
  • Strong Excel skills for data manipulation and analytics.
  • Understanding of business process including B2B sales and revenue operations.
  • Demonstrated business data analytics skills.
  • Salesforce report and dashboard design and implementation experience required.
  • Project coordination including discovery, needs analysis and project scoping experience required.
  • Experience with Salesforce add-ons and features such as Maps and Sales Engagement preferred.Applied Salesforce Flow experience preferred.

    Knowledge, Skills, and Abilities:

    • Passionate curiosity, resourcefulness, and willingness to seek out solutions.
    • Ability to work independently and apply sound judgment and reasoning skills to a variety of business situations.
    • Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
    • Strong verbal and written communication, attention to detail and organizational skills.
    • Ability to work within critical deadlines.
    • Ability to adjust to rapidly changing priorities and schedules.Ability to provide excellent customer service.

      Work Authorization:

      Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

      Physical Requirements:

      The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

      Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

      Work Environment and Additional Information:

      Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

      At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

      Diverse Workforce / EEO:

      Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

      Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

      Ziply Fiber is a drug free workplace.