Duties and Responsibilities:

Provide administrative support for all degree programs:

• Create Course Reference Numbers every semester.
• Create and maintain faculty assignment sheets.
• Collect textbook information and create textbook lists.
• Set up term and refund schedules each semester.
• Update Student Success Center (SSC) information each semester.
• Maintain an up-to-date academic progress tracking document for all assigned programs.
• Update academic calendars.
• Update all registration and commencement communications.
• Follow up with students on balances/manage revenue report.
• Process discount requests.
• Support management of internal CRM system and all items pertaining to students and alumni.
• Enroll students and support overall onboarding of new students each semester.
• Create itemized statements, fee schedules, degree plans, and enrollment verification letters for students when requested.
• Manage student deferral and account hold processes.
• Manage email and text communications to students.
• Check final grades and generate academic standing letters for signature.

General Duties (as needed):

• Responsible for stocking all office machines, including fax, copiers and printers.
• Orders appropriate supplies as needed.
• Responsible for opening, sorting and distributing all incoming office mail.
• Serves as division liaison with campus Mail Center.
• Updates and maintains some division mailing lists.
• Prints mailing address labels for use by instructors to mail brochures and flyers.
• Other duties as assigned.

Special Conditions of Employment:

Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations. For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Minimum Qualifications:

• Requires HS Diploma plus two years related experience. A bachelor’s degree is preferred; college education may substitute for experience at the rate of 2 years education = 1 year experience. Minimum of one year in a position that required critical thinking and analytical skills required.
• At least 1 year of experience in customer service.

Performance Expectations - Knowledge, Skills and Abilities:

• Excellent written and oral communication skills.
• Demonstrated ability to handle multiple tasks.
• Excellent attention to detail.
• Excellent customer service skills.
• Excellent organizational skills.
• Excellent spelling and grammar skills.
• Demonstrated ability to use web-based student information and customer relationship management tools.
• Strong computer skills in word processing, spreadsheet, and data management.
• This position requires excellent communication skills for a fast-paced office environment that supports the enrollment and learning needs of students and prospective students.
• Must possess the ability to handle multiple tasks, requests, and web-based information tools in a calm and effective manner.
• This position requires a detail-oriented, independent worker who has the ability to collaborate and contribute in a team environment.
• Must have excellent spelling and grammar skills.
• The Program Assistant must have excellent customer service, organizational and communication skills.
• Proven ability using computers for business applications, including word-processing, spreadsheets, data management and administrative systems software.
• Effectively support student and faculty requests in collaboration with Program Coordinators.
• Service administrative student requests related to all aspects of a student’s life cycle (registration, drops, withdrawals, and LOAs).
• Manages multiple requests from a variety of communications channels.
• Maintains high levels of efficiency, accuracy, and attention to detail when using data systems and data formats.
• Develop a working knowledge of and management of student enrollment system(s) and internal CRM.
• Collaborate and support other team members in assigned areas.

$17.98 - $23.39 per hour; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.