OrthoIndy is Hiring a Remote Spine Physiatry Scheduling Coordinator I, Full Time, Greenwood - Work Remotely after 90 Days!
Facility: OrthoIndy South, Greenwood, IN
Department: Support Services, Telecom
Shift Details: Days, Full Time, Monday - Friday within 8:00 am - 5:00 pm. Work remotely from home after approximately 90 days of training at our Greenwood, IN location! Full benefits included!
Great people are the backbone to great care and patient satisfaction. In return, we’ll have your back—offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI!
At OrthoIndy, we provide leading-edge bone, joint, spine and muscle care from 12 OrthoIndy locations throughout Central Indiana, staying true to our mission and our patients by offering a full range of procedures and treatment options. We have over 80 physicians in our practice and we continue to be one of the most highly respected and trusted orthopedic practices in the Midwest. OrthoIndy has received national recognition for patient safety and orthopedic excellence and our philosophy is a physician-owned hospital model where patients experience superior service, safety and patient satisfaction because physicians are involved in every aspect of your care.
Job Summary:
The Spine Physiatry Scheduling Coordinator I responds to all inbound appointment calls by serving as a liaison between assigned Physicians and patients. The position assists with clinic appointment scheduling including rescheduling clinics, maintaining cancellations list, fax referrals, and quality assurance such as audits, appointment authorizations, maintaining cancellation list, voicemail management, and Physician referrals (faxed, online, and inbound and outbound referrals). The position is also responsible for the maintenance of the referral spreadsheet and monthly reporting.
Essential Duties:
- Maintains appointment scheduling for Spine Surgeons and Physiatrist – Answers all inbound calls to schedule appointments based on established scheduling standards in a prompt manner. Manages fax referrals, online referrals, online appointment request, internal and external referrals for the assigned physicians. Verifies insurance networks before scheduling appointments and obtains office visit referrals for all new patients if required by insurance. Documents appointment scheduling accordingly to maintain referral spreadsheet for monthly reporting.
- Monitors and audits Physician schedules to maximize Physician productivity and ensures appropriateness of appointments scheduled. Maintains cancellations list and evaluates opportunities to adjust Physician schedules to minimize scheduling gaps or inefficiencies.
- Monitors and promptly processes all voice messages (queue and private line) to ensure timely follow-up. Expect a limited number of voice messages because inbound call management will be a priority for this position.
- Monitors and processes Physician request to cancel clinics. Ensures clinics are canceled and reschedules within 24 hours of notification.
- Coordinates with the research team to ensure prompt and accurate scheduling of research patients. Typically the research team will notify appointment scheduling team via email with patient information and date/time requirements.
Requirements:
- High School Diploma or GED required.
- 2-4 years of clinic appointment scheduling experience required; 4-6 years of experience preferred.
OrthoIndy is an Equal Opportunity Employer
Job Summary
Full Time
Ambulatory Healthcare Services
$94k-135k (estimate)
06/21/2023
06/08/2024
orthoindy.com
INDIANAPOLIS, IN
50 - 100
Private
JANE KELLER
$50M - $200M
Ambulatory Healthcare Services
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