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We are actively building diverse teams and welcome applications from everyone

Role: Field Service Technician Apprentice
Located: Field Based - Kent
Contract Type: Fixed Term Contract (up to 36 Months)
Package: Competitive salary and excellent benefits
Flexibility - Happy to talk flexible, remote and hybrid working – flexibility on days/hours

(Ricoh operate a vibrant working policy giving you flexible hybrid working options)

Ricoh is a global technology business, where our ambition is to harness solutions to boost productivity, enable creativity and help people achieve a sense of fulfilment – all while driving innovation.

We are leading the way with an extensive portfolio of products & sophisticated end-to-end solutions that unleash teams’ potential through Digital Workplace solutions, that capture the full value of Cloud & Infrastructure, which create streamlined business processes, that detect, predict & prevent cyber-attacks and which enhance digital experience.

At Ricoh, we ensure that change is positive and that it sparks employee engagement, releases innovation, improves security and drives sustainability.

Ricoh UK Core Values

What you will be doing

As a Trainee Field Service Technician you will develop skills and abilities to provide customers with a professional, efficient maintenance and repair service whilst ensuring full customer satisfaction.

• To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements
• To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
• Management and control of account stock, to improve first time fix levels to customers, and to minimise stock losses.

You will ideally have

• Willing to commit to online learning and portfolio building of average 4 hours per week
• Hold a minimum of Level 2 in English and Maths prior to the programme, otherwise this will need to be completed during the apprenticeship.
• Ability to work autonomously
• Some basic knowledge of electrical/ mechanical engineering, fault finding techniques
• Strong IT skills
• Hold a full UK driving licence
• Excellent Interpersonal and customer handling skills
• This role requires travel throughout a designated areas and is in 24/7 print environments, therefore a flexible approach to work is required.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

Working towards a sustainable future

Our approach to sustainability is to pursue a balance of People, Planet and Prosperity and we’ve incorporated a range of Environmental, Social and Governance (ESG) objectives in our overall business strategy, tackling seven priority issues including Zero-Carbon Society, Circular Economy, Open Innovation and Diversity & Inclusion. We’re also accelerating our energy-saving initiatives and use of renewable energy, as well as providing digital services for new ways of working.

We are an equal opportunities employer

Ricoh UK is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.