WORK LOCATION: Phoenix, AZ

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SUMMARY: *To ensure that all units meet Synergy Corporate Housing’s quality of standards and expectations through customer service, inspections, and coordination of services. To perform meet and greet responsibilities that provide the highest level of personal service to our guests. To be responsible for Synergy’s guest services within the Phoenix service area, primarily near Phoenix, Scottsdale and Glendale.

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REPRESENTATIVE DUTIES*: (Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the principal job elements).

• Serve as point of coordination for Synergy’s properties which includes processing move-ins and move-outs, coordinating turn clean and inspection, and vendor pick-ups.
• Complete apartment inspections and review field inspectors move-in check lists ensuring all deficiencies have been rectified.
• Oversees quality control of units ensuring shampooing, touch up paint or other required maintenance is scheduled when needed. Ensure that all service requests are completed within 24 hours.
• Perform minor touch up & tighten furniture.
• Communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.
• Works with appropriate properties to ensure replacement keys are ordered whenever a guest does not return them. Facilitates the “check request” ensuring properties key charges are paid within company guidelines.
• Coordinate housekeeping and furniture moving services/exchanges/special request.
• Schedules vendors or assists with appointments, when needed, to meet phone, cable or utility companies.
• Perform meet and greets with guests as well as organize tours for potential clients.
• Compiles guest welcome folders.
• Perform exceptions inspections and report, resolve issues and/or communicate to others those defects beyond your ability to correct.
• Inspect electronics & ensure internet modem are in working order
• Perform Pre-Move-out (PMO) inspections, when needed, and accurately record defects requiring future attention.
• Perform new unit inspections, report issues to leasing office.
• Maintain a fully stocked Rolling Inspection Bag, and properly use the contents.
• Perform safe lifting techniques at all times.
• Operate vehicle in a safe and courteous manner.
• Read & understand schedule and daily instructions, report deficiencies and communicate to Supervisor regularly throughout the day.
• Properly document all transactions on paperwork.
• Works on multiple assignments at any one given time.

JOB REQUIREMENTS:

• Basic Computer Skills to include Microsoft Office (Outlook, Word) products and basic internet skills.
• Prior experience working with proprietary database or tracking systems is strongly preferred.
• Clear verbal communication skills in English are required.
• Previous experience in a customer service or guest services position is strongly preferred.

Synergy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time