About the Role

This role is the first financial step in admitting patients into Charlie Health. It’s the clients, or families, first connection to the financial side of treatment, which is a stressful piece of the process for most. We must explain, understand, and empathize with our potential clients and the stress associated with receiving care. This role represents Charlie Health by being kind, thoughtful, and patient through the financial piece of the admissions process.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Schedule: Tuesdays - Fridays: 10:30am - 8pm CST, and Saturdays 8am - 12:30pm CST
• Review the estimated patient financial responsibility on VOB form to ensure accuracy.
• Work with admission staff during intake call to facilitate patient financial process.
• Meet with patient/families via phone or zoom to discuss estimated patient financial responsibility.
• Collect any upfront monies based on estimated patient financial responsibility and process payment(s) accordingly.
• Work with guarantor on mutually agreeable payment plans when necessary for estimated patient financial responsibility.
• Ensure that Financial Consent forms are completed and attached to patient charts in SalesForce.
• Work with Self Pay Collector on payment plan default report to ensure accounts are compliant with payment agreement.
• Work with UR department and notifying clients/guarantors of potential authorization issues or denials.
• Work with revenue cycle departments to complete necessary account processes ensuring account balances are accurate in the billing system.
• Follow up on all payment plans timely and consistently and review accounts in billing system to assure account accuracy for next statement.
• Assist patients with hardships by obtaining bankruptcy discharges, death certificates, hardship applications and supporting documentation, and utilizing Equifax reports to prove patient’s inability to pay.
• Other duties as assigned by management. 

Requirements

• 2 years’ experience in Mental Health or Healthcare related field preferred.
• Strong mathematical acumen required.
• Experience with account collections and determining patient responsibility.
• Strong experience with various revenue cycle billing systems
• Ability to read insurance and self-pay accounts within RCM billing system.
• Highly organized and able to track workflows through various tools.
• Proficiency in Microsoft office required.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-Remote

This role is not presently available in New York, Colorado, Washington, or California.