About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views. About the Role : The Guest Experience Ambassador is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start. This role will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and adding personal recommendations and touches to achieve maximum guest experience results. What you will do: Acts as the contact point for top VIPs (Elite and other Guests selected by GM/HM and Rooms Division Managers) before arrival and up to departure for details and other arrangements during their stay. Works with guests or Travel Planners to solidify itineraries and special requests. Provides seamless coordination to ensure amenities, welcome cards, special touches, and any other request i.e., housekeeping services, food and beverage and concierge have been arranged. Anticipates, responds to and consistently meets or exceeds the needs of guests to create successful delivery of trip itinerary. Is a driving force behind guest centric projects, aimed at elevating the experience and recognition of guests. Follows the trends via GSS and can identify opportunities for new experiences. Communicates guest preferences to proper departments. Is the first point of contact for matters escalated to HM/GM. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps. Assists with matters from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Connects guests with all available hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure. Interacts with guests in person, via phone, via email and other manners of communication. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. All other duties as assigned. General Requirements: Must be self-motivated. Requires regular, sometimes constant, contact with customers, outside agencies, etc. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities. Excellent listening skills and able to accurately sense and respond to guests’ unspoken wants and needs. Strong independent judgment and decision-making skills are required. Must work well under pressure and remain calm during stressful situations. What we offer: Medical, Dental and Vision insurance 401(k) Retirement Plan Discounted Parking Paid Time Off and Holiday Pay Training and Development opportunities Discovery Nights Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Candidates must have valid work authorization for the U.S. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.