As a Scheduling Coordinator in the Warranty Department at RP Communities, you will play a pivotal role in maintaining and enhancing our commitment to excellence and customer satisfaction. You will be responsible for the scheduling of all work to be completed in customers’ homes, coordinating multiple calendars, and ensuring that all vendors are committed to excellent work & service, on-time arrival & are prepared and complete all work as expected.

$18 - $20 hourly

• Schedules 30 day and 11 month walks with homeowners and updates Warranty Techs’ calendars
• Schedules QC walks and adds appointments to QC Inspectors’ calendars
• Confirms walk appointments with homeowners
• Schedule work days and work orders with vendors and techs, coordinating multiple calendars with homeowners
• Responsible for appointment reminder calls and texts to homeowners and vendors
• Ensures vendors show up on time and prepared and that work is completed
• Ensures that all items on warranty tickets are completed so that all tickets can be closed within 30 days of walks
• Reschedule appointments as needed
• Serves to back up Warranty Coordinator
• Responsible for maintaining calendars for all Warranty Techs and QC Inspectors
• Responsible for making sure all Warranty Tickets are brought to 100% completion within 30 days of ticket opening
• Responsible for maintaining the VOIP phone system, call routing to Warranty Techs and Vendors and routing of emergency calls
• Flexible to perform other duties as assigned

• 2 years relevant experience in scheduling, dispatch, project management, or a similar role
• Ability to quickly become an expert user of technology and software
• Strong sense of urgency
• Ability to hold vendors accountable to high standards
• Places a high expectation on their own performance and the performance, professionalism and promptness/ responsiveness of vendors
• Ability to thrive in a fast-paced, demanding environment
• Exceptionally well organized with a high level of attention to detail
• Commitment to excellence and world-class service
• Ability to communicate pleasantly, effectively and professionally on the phone
• High School Diploma
• Ability to speak Spanish is a plus

The RP Communities Mission: Creating communities that set the standard for happy living.

Our Vision Statement: We believe that designing a neighborhood and homes for people is a big responsibility. The decisions we make have a direct impact on how people live their lives and how much of their income they spend on housing. We recognize this responsibility and strive to provide the highest quality housing at attainable prices. We believe that we are here to build great communities. We believe that we are here to help people live happy.

Our Company Values:

We believe in Homes, not Houses.

We believe in prioritizing the customer experience.

We believe that people matter most.

We believe that community is the foundation for happiness.

We believe small things matter.

We believe in continuous improvement.