Title: Case Manager Division: LA Global Care

FLSA: Non-Exempt, Full time Supervisor: Clinical Supervisor

Pay Range or Rate: TBD Revised: 05/22/2023.

Under the direction of the Program Manager, the Case Manager is responsible for completing intake, service coordination, and triage for individuals or families seeking services through the Coordinated Entry System.

•Maintain high level of ethical conduct regarding confidentiality of employees, participants, company, and vendor’s data and handle sensitive and critical information with professionalism and discretion.

•Always maintain a safe environment, complying with Agency and industry standards and safety regulations.

• Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond interim housing.

• Work with the Housing Locator Teams to locate housing and secure housing.

• Verify participant meets either category 1 or 4 of HUD’s final rule on “Defining Homelessness” and document homeless status in HMIS.

• Provide housing-first model to assist participants in becoming self-sufficient and obtaining permanent housing through referrals.

• Conduct case management meetings with participants at least twice a month. 

• Case notes must be entered in HMIS within 24 hours in DAP format.

• Provide support to participants through individualized case management including but not limited to support with completing housing applications.

• Case manager will work collaboratively and communicate with Housing Navigation staff no less than once a week if providing services to mutual client.

• Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements within 24-hours.

• Complete Exit Plans for all participants assigned to case manager.

• Staff must update the participant’s housing status within twenty-four hours of any change.

• Bed attendance must be tracked and entered into HMIS each night the participant is physically residing in a bed/unit daily.

• Staff must update participant’s information, track services (i.e., Housing Stability Plan creation/updates), referrals, case manager’s spreadsheets, and complete case notes on services provided to the participant within 24 hours following the provision of the services.

• If there are significate changes during the time a participant is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).

• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:

• Program Entry Page

• Status Assessment Update Page

• Exit Page

• Work with the client to complete a monthly update and budget to ensure household can sustain housing after the subsidy.

• Attend weekly case conferencing meetings.

• Collaborate and coordinate with DMH, DPSS, LAUSD, Work Source, and SUD providers.

• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.

• Provide the Program Manager with all required client information and assessment outcomes.

• Assist in trainings and provide support to staff, providers, and other project partners participating in projects.

• Prepare and maintain reports in accordance with program requirements and Division policies. (i.e., case manager spreadsheet, quarterly reports, compliance reports, etc.)

• Ensure compliance with HIPAA, 42 CFR Part 2 and other funding requirements.

• Represent the Agency in a professional manner at meetings, trainings, and community events.

• Regular attendance required.

• Regular attendance required, and other duties as needed.

Overtime, holiday, or weekend work may be required.

Associate degree in social services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families OR five years’ experience working in social service field; case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company. Experience working with homeless families and children, DCFS as well as experience with placing homeless families into permanent housing.

· Fully COVID-19 vaccinated with eligible booster(s) [only include ‘with eligible booster(s) for new hires on/after

· Maintain and uphold Agency mission statement, values, policies, procedures, and principles.

· Working knowledge of Microsoft Word, Excel, and other database programs.

· Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Ability to organize and manage multiple priorities.

· Verification of Employment Eligibility and Background Check. TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), Food Handling Certification and CPR and First Aid Certification are required within 30-days of employment with company.

· Valid driver’s license and auto insurance required. Reliable transportation is required. 

Experience using HMIS and at least one year of rapid re-housing experience preferred.

This position does not have any supervisory responsibilities.

This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. There is some responsibility to work in noisy environments where children and adults are present.

The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, speaking.

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.