Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it. 

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more. 

Be a part of a team transforming lives and supporting dreams every day!  

Requirements

Duties & Responsibilities:

• Assists in managing the day-to-day workflow, operations, and team performance for clinical and administrative roles 
• Assists in addressing routine and complex questions from patients under the guidance of the Clinical Administrator and/or Director, Operations
• Immediately escalates all pertinent and/or emergency situations to the Clinical Administrator and Director Operations
• Troubleshoots with team on removing barriers and collaborates with Clinical Administrator and Director of Operations identify solutions that enables the clinical team to perform at required levels
• Provides professional, well-organized, and proficient communications/instructions to all team members 
• Champions the efforts made by the Clinical Administrator with respect to workplace changes, to enforcing user adoption of systems, policies, procedures, and productivity standards
• Partners with the Clinical Administrator in creating and assigning appropriate work schedules ensuring adequate staffing and employee retention
• Assists Clinical Administrator in maintaining clinic services, monitoring staff functions, organizing patient operations and procedures
• Assists Clinical Manager in identifying improvement needs with respect to workplace efficiency and putting immediate plans into action as appropriate
• Escalates developing and/or emergency situations to Clinical Administrator and Director, Operations
• Ensure compliance with Mia Aesthetics’ policy and procedures as related to internal controls
• Keeps the Clinical Administrator informed by reviewing and summarizing information, identifying trends, and reporting issues to the Clinical Administrator and Director, Operations in a timely fashion
• Takes timely and appropriate steps to coach, retrain and/or performance manage team members aligned to performance expectations

Education and Experience:

• Bachelor’s degree in Business Management or related field preferred 
• 2 Years’ experience in a people management role with direct reports in a clinic setting
• HIPPA, OSHA and BLS certifications preferred
• Bilingual in English and Spanish preferred

Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.