Hyatt House Baltimore/BWI Airport, located in Linthicum Heights, Md. is the newest hotel in the BWI Airport Market boasting 129 spacious rooms, multiple meeting rooms, expanded lobby bar and outdoor patio. We are seeking an Assistant General Manager to oversee team members and operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position directly reports to the General Manager.

Supervise and manage hotel departments and oversee hotel operations as directed. 

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with TKo core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including Accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with corporate accounting department to oversee payroll functions.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations. 
• Food and Beverage background and understanding of operations
• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Linthicum Heights, MD 21090: Relocate before starting work (Required)

Work Location: In person