In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. 

In order to make this mission a reality, we built a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care.

We are seeking a highly motivated and experienced Virtual Clinical Operations Manager to join our team. The ideal candidate will have a proven track record in managing clinical operations, with a focus on improving systems and processes as a clinic scales. This position is remote, allowing flexibility and the ability to work collaboratively with a dynamic team.

Responsibilities: Clinical Operations Management:

• Oversee and manage the day-to-day clinical operations of the virtual clinic.
• Implement and optimize processes to ensure efficient and effective clinical workflows.
• Work closely with clinical staff to enhance operational efficiency and quality of patient care.

• Collaborate with leadership to develop and implement strategies for scaling clinical operations.
• Evaluate current processes and systems, identifying areas for improvement and scalability.
• Provide recommendations on technology and tools that can enhance scalability.

• Conduct regular assessments of existing processes and identify opportunities for improvement.
• Lead initiatives to streamline operations, reduce inefficiencies, and enhance overall productivity.
• Implement best practices to ensure a consistent and high-quality patient experience.

• Stay informed about technological advancements in healthcare and telemedicine.
• Evaluate and integrate new technologies that align with the clinic's goals and improve operational efficiency.
• Collaborate with IT teams to ensure seamless integration of technology solutions.

• Foster a collaborative and positive working environment among clinical staff.
• Work closely with cross-functional teams, including IT, finance, and administration, to achieve clinic objectives.
• Provide leadership and support to ensure team members are aligned with operational goals.

• Bachelor's degree in healthcare administration, business management, or a related field.
• Master’s degree preferred.
• Proven experience in clinical operations management, specifically in a virtual or telemedicine setting.
• Strong experience in developing collaborative relationships with a multidisciplinary clinical team. 
• Strong background in process improvement and scaling operations.
• Knowledge of healthcare regulations, compliance, and best practices.
• Excellent communication and leadership skills.
• Ability to work independently and collaboratively in a remote environment.
• Experience with healthcare technologies and software.

Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Our Interview Process: 

Complete the application

First interview with the hiring manager

Second round of interviews with the team 

Take home / skill assessment with the hiring manager

Reference check 

Offer 

Background check