About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

Davies Claims North America is looking for an experienced Assistant Vice President (AVP) for the Workers Compensation and Property and Casualty Division to oversee the efficient and effective management of property and casualty claims operations. Reporting to the President of WC/P&C TPA, you will lead a team of claims professionals, ensure compliance with regulatory requirements, drive continuous initiatives, and collaborate with stakeholders to achieve organizational goals.

To be successful in this role, you need to possess high level attention to detail and problem-solving skills, superb communication skills, verbal and written, conducted in a timely manner, and be proactive, independent, and take initiative with consistent follow through. You must have a bachelor’s degree in business administration, insurance, risk management, or another related field, as well as 7 years of progressive experience in property and casualty claims management and 2 years in a leadership role. Additionally, you will need to display a comfort level working with key people at all levels within an organization, be a team player with superior interpersonal skills, and demonstrate an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment. This role is a full-time, home- or hybrid-based position with some travel required.

Responsibilities and Duties

• Provide strategic direction and leadership to the Property and Casualty claims team
• Train, mentor, and develop claims professionals
• Foster a positive and high-performing work culture
• Oversee the end-to-end claims process, including intake, investigation, evaluation, negotiation, and settlement of Property and Casualty claims
• Ensure timely and accurate claims handling in compliance with client policies, industry standards, and regulatory guidelines
• Implement best claims practices to optimize claims efficiency and customer satisfaction
• Collaborate with internal departments, external partners, and clients to address complex claims issues and achieve mutual goals
• Build and maintain strong relationships with clients, brokers, and insurers
• Develop and implement key performance indicators (KPI’s) to measure claims performance and productivity
• Analyze claims data, identify trends, and provide insights to inform decision-making and process improvements
• Prepare and present regular reports to senior management and stakeholders
• Ensure adherence to legal and regulatory requirements related to Property and Casualty claims handling
• Mitigate risks associated with claims management through proactive measures and compliance initiatives
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• 7 years of progressive experience in property and casualty claims management
• 2 years in a leadership role
• Bachelor’s degree
• Proven track record of effectively managing complex property claims, such as those involving natural disasters, fire damage, theft, and vandalism
• Display a strong knowledge of insurance policies, coverage limitations, and exclusions
• Demonstrate experience in team leadership,
• Proficiency with Microsoft Office Suite

Preferred

• Master’s degree
• Professional certifications and/or designations such as CPCU, AIC, and AIM

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights
• Must speak English
• 7 years of progressive experience in property and casualty claims management
• 2 years in a leadership role
• Bachelor’s degree
• Proven track record of effectively managing complex property claims, such as those involving natural disasters, fire damage, theft, and vandalism
• Display a strong knowledge of insurance policies, coverage limitations, and exclusions
• Demonstrate experience in team leadership,
• Proficiency with Microsoft Office Suite

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects!

Benefits

• Bonus Structure
• Medical, dental, and vision plans
• 401k plan with employer matching
• Paid Time Off, Sick Leave, and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous teammates

Position Type, Work Environment and Physical Demands

This is a home- or hybrid-based, full time, salaried, exempt position that predominantly operates remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

Location

Davies Claims North America is currently able to support employees residing in the following US locations: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, and Virginia (except for D.C.). If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.

Application deadline: May 6th, 2024