Program Supervisor

About Us: New Hope Treatment Centers is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on quality, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Program Supervisor to join our team in Dallas, NC.

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter. If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year.

This role is for our Dallas, NC location.

Job Summary:

Position is responsible for maintaining the day-to-day operations for adolescents (10-17 years of age) residing in a group home setting. This position will be supervising direct care staff who are dedicated to helping adolescents who have been bouncing from placement to placement and are in desperate need of stability and hope. This is a 24/7 level of care.

To be successful in this role, you will need to be a PASSIONATE and SELF-MOTIVATED leader who loves this kind of work. You should have excellent communication and time management skills and be able to develop and maintain relationships with clients, your team, and colleagues. You need to be a CULTURE builder.

Essential Functions:

• Assists in the implementation and follow through of the youth treatment plans.
• Assures that treatment plan protocol is adhered to especially as it relates to special treatment procedures.
• Attend and oversees the shift processing meetings.
• Oversees the day-to-day operation of the community as it relates to staff.
• Reports unusual situations which may occur on the community to the Director.
• Assures that the community is clean and orderly and that all waste is disposed of properly.
• Supervises staff and resident activities while in the group home and the community.
• Supervises the accurate documentation of incident reports.
• Essential Management Functions
• Monitors performance of staff supervised and responsible for the administration of their duties. Provides prompt and objective coaching and counseling.
• Assures timely performance appraisals of staff supervised.

Additional Responsibilities

• Performs other related duties as required.
• Assists with the transportation of residents in facility vehicles.
• May require evening, night, weekend and holiday work as needed to maintain ratio.

Essential Characteristics

• Demonstrates an ability to establish credibility and be decisive.
• Demonstrates an ability to establish and maintain effective working relationships with co-workers, management, referral sources and the general public.
• Demonstrates satisfactory communication skills, written and verbal.
• Demonstrates an understanding of children and adolescent developmental issues.
• Demonstrates knowledge of and insists upon the rights of children and adolescents as residents in the facility.
• Must have a proven ability to relate to and work with children and/or adolescents.

Organizational Relationships

• This position is accountable to the Residential Director.

Qualifications

• Bachelor’s Degree in a behavioral health, Early Childhood Education, Psychology, Special Education, or related field strongly preferred.
• You must be at least 21 years old.
• Experience in a behavioral health environment and able to qualify as a QMHP in North Carolina.
• Previous leadership experience preferred
• Excellent observational skills and attention to detail.
• Excellent verbal communication skills.
• Ability to remain calm in high pressure situations.
• Must pass a background check.

Qualifications

• Bachelor’s Degree in a behavioral health, Early Childhood Education, Psychology, Special Education, or related field strongly preferred.
• You must be at least 21 years old.
• Experience in a behavioral health environment and able to qualify as a QMHP in North Carolina.
• Previous leadership experience preferred
• Excellent observational skills and attention to detail.
• Excellent verbal communication skills.
• Ability to remain calm in high pressure situations.
• Must pass a background check.