About us:

Mira Commmatters is a dynamic and innovative marketing agency specializing in strategic communication solutions for diverse clients. With a focus on creativity, technology, and collaboration, we empower businesses to amplify their brand presence and achieve their marketing goals effectively.

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and handling inbound and outbound calls in a professional manner. This is a full-time position with opportunities for growth and advancement.

Duties:
- Answer incoming calls and respond to customer inquiries in a timely and efficient manner
- Make outbound calls to potential customers to promote products or services
- Provide information and assistance to customers regarding products, services, and promotions
- Handle customer complaints or concerns with empathy and professionalism
- Maintain accurate and detailed records of customer interactions in the company database
- Perform data entry tasks to update customer information or process orders
- Collaborate with team members to achieve individual and team goals

Experience:
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Excellent phone etiquette and active listening skills

Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the company
- Medical, dental, and vision insurance options available
- Paid time off and holiday pay

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Call Center Representative.

Job Type: Full-time

Pay: $20.83 - $25.08 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Washington, DC (Preferred)

Ability to Relocate:

• Washington, DC: Relocate before starting work (Required)

Work Location: In person