Position Overview:

Nevada Fertility Center is looking for a part time Third Party Administrative Assistant. We are looking for someone who would love to be part of an amazing team that helps people achieve their dreams of having a baby!

JOB SUMMARY:

The third-party administrative assistant is an essential member of the third-party team reporting to the third-party manager. The third-party administrative assistant will work closely with the third-party team to provide administrative support.

ESSENTIAL JOB FUNCTION:

• Adhere to company Policies and Procedures

• Provide excellent customer service

• Provide compassion and emotional support to patients throughout their fertility experience

• Maintain company customer service image

• Assist/support third party IVF coordinators

• Assist third party manager

• Obtain medical records for all third-party patients, surrogates, and egg donors

• Obtain lab results for all third-party patients, surrogates, and egg donors

• Obtain genetic and psychological evaluations for all third-party patients, surrogates, and egg donors

• Schedule new patient consultations for physicians

• Check messages for team and return calls if needed

• Ensure that all tasks and responsibilities are carried out effectively and efficiently

• Maintain confidentiality in all aspects of the process recognizing that many confidential documents and conversations will need to be relayed

• Maintain cleanliness throughout the facility

• Maintain third party IVF cycle list/grid for management

• Accept responsibility and accountability for actions

• Assist and cooperate with administration and supervisors

• Be proactive to eliminate crisis management

• Attend all meetings as required

• Participates/assists in quality improvement projects

• Other duties as assigned

KNOWLEDGE SKILLS AND ABILITIES:

• Possesses interpersonal and communication skills necessary to interface with patients, physicians, and staff from various departments.

• Possesses excellent organizational skills and be able to accurately perform multiple tasks, prioritize, be detail oriented and work with constant interruptions.

• Able to perform basic computer functions such as creating word documents, spreadsheets, and email. Has the ability to learn and master an electronic medical software application as it may pertain to job responsibilities.

• Able to maintain proficiency regarding job requirements as determined by annual assessment of job competency.

• Demonstrate the ability to be a team player and possess a willingness to perform duties that are assigned or delegated to him/her as well as a willingness to perform duties of other employees as needed.

• Support RPMG vision and mission

• Maintain confidentiality of all work information, clinic information and patient information.

• Participates in identifying problems and suggesting solution

• Be flexible and open to change.

• Champion effective and consistent communication, both verbally and in writing.

• Coordinate efforts to work effectively with others in a manner that is productive, recognizing that this creates continued development of the “team” concept.

• Ability to work in collaboration with managers, employees of all levels, and the physicians.

MINIMUM QUALIFICATIONS:

• High School Diploma

DESIRED QUALIFICATIONS:

• 2 years previous experience in fertility.

• Certified Medical Assistant preferred

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires working under stressful conditions or working irregular hours.

• Requires exposure to communicable diseases or body fluids.

• Requires flexibility in changing patient census

• Requires patience. compassion, and the ability to work successfully with a variety of patients, families and employee staff with positive results

• May require critical thinking skills and the ability to work successfully independently or in a team

• Requires the ability to adapt to, and follow established protocols and adjusting requirements

• Noise level in the work environment is usually moderate.

PHYSICAL REQUIREMENTS:

Adequate to perform job duties in person and over the telephone. Must be able to communicate clearly to patients in person and over the phone. Requires bending,

reaching, repetitive hand movements, and standing, walking, with some heavy lifting, pushing, and pulling exerted regularly throughout a regular work.