Position Summary

The Retail Lead is responsible for leading the interaction with customers and providing excellent customer experience and service delivery. This position also requires having knowledge about cannabis products, providing product recommendations and processing sales transactions while acting as sales leader to meet or exceed the company’s sales and profitability goals.

Responsibilities & Duties

• Provides excellent customer service to all customers, leads team in same.
• Answers customer questions about products and advises them on their needs and preferences, addresses escalated customer concerns.
• Ensures transactions are processed accurately and efficiently using a computerized system; provides training to staff as needed.
• Acts as sales leader to meet or exceed the company’s sales goals by using Insa sales standards, models sales behaviors for team.
• Ensures order fulfillment and restocking when needed; maintains a clean and organized retail space.
• Maintains compliance with Company SOPs and state regulations, including sales limits and proper checking of ID specifications.
• Actively contributes to maintaining a safe work environment by following applicable safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
• Behaves in a manner that is positive, productive, cooperative and encourages teamwork.
• Performs other duties as assigned.

Qualifications & Skills

• Must be at least 21 years of age.
• High school diploma or GED required.
• Previous retail, hospitality, and/or customer service experience required.
• 1 – 3 years of leadership experience preferred.
• Basic computer skills required; POS software and cash management experience preferred.
• Basic math skills including adding and subtraction required.
• Outgoing, friendly, and enthusiastic attitude required.
• Must have a reliable personal vehicle.
• Must be able to pass a background check in accordance with state regulations.

Competencies

• Attention to Detail – Ability to perform accurate transactions and maintain compliance with complex regulations.
• Confidentiality – Ability to maintain confidentiality when handling sensitive information.
• Customer Relations – Ability to provide professional customer service and positively represent the Insa brand.
• Leadership – Ability to lead others in achieving duties and assignments. Ability to set a positive example of Company core values for others.

Physical Requirements

• Ability to stand and walk for an 8 hour shift.
• Ability to lift and carry up to 50lbs occasionally.
• Ability to stoop, kneel, and bend at the waist.
• Visual acuity is needed for viewing computer screens and fine print.
• Manual dexterity needed for performing transactions.

Workplace Environment

• Busy retail environment with moderate noise level
• Indoor/outdoor environment with exposure to seasonal temperature changes
• High volume work during peak hours, events, and holidays

We are one of the fastest growing privately owned cannabis companies on the east coast with vertically integrated, multi-state operations. We currently operate medical and adult use dispensaries where we create the best possible customer experience through our passion for what we do. Our culture stems from our core concept: “We sell cannabis for real life” and always have an open heart and mind to all.

We offer a generous vacation and sick pay package and Company-sponsored health, dental, and vision plans, in addition to other insurance options. We also offer 401K with generous company match as well as fun perks such as employee discounts and free swag.

Come join us at Insa Cannabis, where we're in the business of making your day better!