Job Title: Tech Support Specialist (Bilingual – Spanish)

Location : Los Angeles, CA (Onsite - Downtown Los Angeles)

Position : Full-Time

Reports To : Tech Support Manager

About the Company :

ADIBOT is an industry leader in cutting-edge UV-C disinfection solutions based in the heart of Los Angeles, California. ADIBOT solutions were developed by a visionary team of roboticists and engineers who have spent the past decade pushing the boundaries of technological innovation in the world of robotics. ADIBOT solutions are the culmination of years of relentless R&D and commitment to using robotics to create a better world.

Each member of the ADIBOT team hails from diverse disciplines and backgrounds and have been the driving force behind many groundbreaking robotic products. Our team has introduced intelligent humanoid robots for homes and businesses to a nascent market. Additionally, from being the first to launch robotic kits developed with Apple to a long-standing partnership with Disney to bring iconic characters to life through robotics, our team is well-versed in large-scale collaborations. Our collective expertise forms the foundation of ADIBOT, which is rooted in a deep understanding of the revolutionary potential of robotic automation.

ADIBOT’s breakthrough solutions combine the tried-and-true, highly effective germicidal properties of UV-C irradiation with the transformative capabilities of robotics and artificial intelligence, enabling unmatched levels of automation, efficacy, and substantial time and cost savings.

Job Description:

The Tech Support Specialist will act as a product expert and collaborate closely with the Enterprise Sales Team across diverse regions, playing a pivotal role in the end-to-end sales process – from conducting product demonstrations, providing technical support to customers, collaborating with internal teams, third-party service providers, and customers to ensure seamless product support and service delivery.

Responsibilities:

· Provide technical assistance to customers and third-party service providers, including troubleshooting, shipping replacement parts, and sending invoices.

· Support sales and marketing teams in product demonstrations, presentations, and tradeshows as needed.

· Train third-party service providers in servicing robots and providing updates on troubleshooting processes.

· Collaborate with third-party service providers to service existing clients, including shipping parts, repairs, software upgrades, and troubleshooting.

· Work with Tech Operations Team on product testing, creating guidelines, manuals, and other relevant documents.

· Conduct product and operational training for new and existing customers, both on-site and virtually, including demonstrating the operation of robots and their accessories.

· Lead internal training efforts to keep employees updated and well-versed in our products.

Qualifications :

· Fluency in both English and Spanish is required.

· Bachelor’s degree in a related field or equivalent work experience.

· Previous experience in technical support, customer service, or a related field.

· Strong communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.

· Ability to work independently and collaboratively in a fast-paced environment.

· Proficiency in Microsoft Office Suite, Zendesk, and other relevant software applications.

· Willingness to travel occasionally for trade shows, customer visits, and training sessions.

· Willingness to undergo continuous training and development.

ADIBOT is an equal-opportunity employer and is committed to providing a workplace that is inclusive, diverse, and free of discrimination. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other status protected by applicable federal, state, or local laws. We actively encourage candidates from all backgrounds to apply and believe that a diverse workforce contributes to the strength and success of our organization. All qualified applicants will receive consideration for employment without regard to any of the aforementioned factors. If you require accommodations in the application process, please let us know.