About us

eConnect is an award-winning facial recognition software company with a proven track record of providing end-to-end security solutions with AI technology. Used by hundreds of satisfied customers across the casino and hospitality industry, our technology integrates with all major hospitality and casino security systems to identify risks in real time, helping to not only secure your venue but also enhance customer experiences.

Customers can stop fraud and reduce criminal activities before it even enters the building using the power of facial recognition and data analytics.

```Job Overview:```

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.

```Responsibilities:```

- Serve as the main point of contact for assigned clients, providing exceptional customer service and support

- Develop a deep understanding of each client's business goals and objectives

- Collaborate with internal teams to ensure successful implementation and onboarding of new clients

- Conduct regular check-ins with clients to assess their needs, address any concerns, and provide ongoing support

- Proactively identify opportunities for upselling or cross-selling additional products or services to clients

- Monitor client usage and engagement metrics to identify areas for improvement and drive customer success

- Provide product demonstrations and training sessions to educate clients on the features and benefits of our offerings

- Act as a trusted advisor to clients, offering strategic guidance and insights to help them achieve their business objectives

```Requirements:```

- Excellent communication and interpersonal skills

- Strong project management skills, with the ability to handle multiple tasks simultaneously

- Previous experience in sales or account management in the SaaS or Security and Surveillance industry is preferred

- Proficiency in Hubspot (CRM) software is a plus

- Ability to analyze customer needs and data to identify opportunities for growth

- Demonstrated ability to build and maintain strong customer relationships

- Bachelor's degree in business, marketing, or a related field is preferred

eConnect is powerful 30 person team with an outstanding long time reputation as a leading saas software provider in the Casino & Resorts industries.

Job Type: Full-time

Pay: $45,949.00 - $52,591.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person