3 VGroup Inc Jobs near me
VGroup Inc is Hiring an IT Support Specialist Near West Olive, MI
Job Description
- Must have an A , MCSA, or HDI Service Desk Certification or equivalent experience.
- Alternative certification of the organization's service desk through the Service Desk Institute is also acceptable for alternative responses.
- These positions currently have a focus of Service Desk support, via phone and remote desktop support. Preference would be given to candidates with government experience.
- These positions are required to be onsite in Ottawa County
- Utilize your technical skills to diagnose and resolve computer-related issues promptly.
- Provide end-user support via various channels (in person, over the phone, or remotely).
- Install and configure computer hardware components (e.g., disk drives, network cards, monitors, keyboards, printers, and scanners).
- Load software packages, including operating systems and specialized applications.
- Maintain network systems to ensure optimal performance.
- Monitor network health and address any issues promptly.
- Set up accounts for new users, ensuring proper access permissions.
- Manage user profiles and security settings.
- Perform system upgrades, including software updates and patches.
- Recommend improvements to enhance efficiency and productivity.
- Provide excellent customer support, addressing technical inquiries and resolving issues.
- Communicate effectively with end users to understand their needs.
- Work closely with other IT specialists, such as software developers and cybersecurity professionals.
- Contribute to cross-functional projects and initiatives.
- CompTIA A Certification:
- Demonstrated knowledge of hardware, software, and troubleshooting.
- Ability to handle diverse technical challenges.
- MCSA (Microsoft Certified Solutions Associate):
- Proficiency in Microsoft technologies, including Windows Server and client operating systems.
- Experience with Active Directory, group policies, and network administration.
- Familiarity with IT service management (ITSM) processes.
- Ability to handle service requests and incidents efficiently.
- Strong communication skills and a customer-centric approach.
- Adaptability to changing technology landscapes.
- Problem-solving mindset and attention to detail.
Job Summary
Full Time
$64k-78k (estimate)
05/04/2024
05/17/2024
vgroup.us
LEXINGTON, KY
25 - 50
1997
Private
$10M - $50M
Business Services
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IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
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