Do you love interacting with others, making connections, and helping people? Then youre an excellent fit for the customer service representative position at our company! Youll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job youll love, we highly encourage you to apply.
Responsibilities:
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Handle inbound and outbound customer calls to schedule appointments.
Make up to 40-50 follow-up phone calls daily - (No cold calls).
Utilize scripts
Send emails, texts, and handwritten notes to our lead database.
Update customer interaction in CRM to ensure efficient lead management.
Manage Multiple Excel Spreadsheets.
Provide support to the Marketing Manager, Office Manager, and Real Estate Team.
Assist with special projects and tasks as needed.
Qualifications:
Bachelor's Degree or Equivalent Experience
Flexible work schedule - 40 hours per week.
Self-motivated, and self-directed with a track record of successful, credible lead follow-up and sales development.
High energy and self-motivation with a "take charge" attitude to develop quality business relationships.
Demonstrates active listening and exceptional written and verbal communication skills
Well organized and able to handle multiple tasks at once.
Proficient in Salesforce or other Client Relationship Management (CRM)
Proficiency in MS Office Suite & Google Calendar.
Curiosity and willingness to learn and grow.
Speaks fluent and clear English.
Must pass a CORI check.
About Company:
Benefits Full-Time Employees
?Health Insurance - Employer covers Employee's monthly premium & 50% for dependentsDental Coverage - Employer covers Employee & Dependent's monthly premiumShort Term Disability, Long Term Disability, Life & AD&D InsurancePaid Time Off401K Plan after 1 year of employment
Please - No Phone Calls - Apply Online