As a key brand ambassador of the cafe, the Tropical Smoothie Café Assistant General Manager should not only embrace the belief, but live the lifestyle that when you eat better, you feel better. As the Assistant General Manager, you will successfully and effectively help manage all café operations including: sales performance, customer service, and ensure that the team delivers amazing with every interaction. The Assistant General Manager will serve as the example for their team to ensure that everyone: acts with integrity, honesty, and knowledge that further promotes the culture, values, and mission of Tropical Smoothie Café. Previous restaurant and/or management experience is required.

Summary Of Responsibilities

The Assistant General Manager is responsible for helping lead the front of house (FOH) and back of house (BOH) operations of the cafe. The AGM will spend significant time performing managerial duties, as well as some back of house cooking functions. Key responsibilities include managing, training, and developing restaurant team members. The AGM is responsible for ensuring an excellent guest experience, the safety of our guests, team members and property, and product quality. This position will lead and develop the cafe team to drive increased sales. The AGM is accountable for assisting with operational and sales goals for the cafe, as well as operate within brand standards. This highly visible role will also work directly with cafe ownership team.

• Monitors sales growth and cost control of the café against the budgeted expectation and historical performance, to ensure that profit goals are met.
• Maintains and exceeds customer expectations to build brand loyalty.
• Presents a consistent, professional image of the café and crew by maintaining all sanitation and appearance standards.
• Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines.
• Builds café sales by cultivating relationships in the business community and initiating local store marketing campaigns.

Essential Functions

• Wears an “manager's hat” in operating the cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
• Trains new Crew Members/Leaders to ensure the cafe is staffed at the appropriate level.
• Manages and delegates daily functions of the cafe including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
• Leads and coaches Shift Managers and staff during each shift to ensure brand standards are upheld.
• Manages the brand experience, including hospitality, quality control, and speed of service.
• Ensures all safety and security policies are being followed as set by the brand.
• Monitors sales growth and cost control of the cafe against the budgeted expectation and historical performance to maximize profitability.
• Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.
• Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
• Manages the inventory and par levels.
• Ensures equipment is operable to execute brand standards.
• Drives ServSafe compliance and proper food handling procedures.
• Performs any additional tasks necessary to operate the cafe.

Required Experience & Knowledge

• 2 years of food service experience or hospitality degree
• Legally able to work within the State and Federal guidelines.
• ServSafe certification required.
• Experienced in driving operational execution in both FOH and BOH.
• Self-starter: able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.

Physical Requirements

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 50 pounds to perform duties like stocking, refilling ice, or disposing of trash.
• Constant face-to-face interactions with crew members and guests.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Assistant General Managers can expect to work 40-50 hours a week and may be required to work additional hours to meet the needs of the business.
• Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.
• Leads Crew Members and Crew Leaders by demonstrating Tropical Smoothie Cafe’s core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast paced, upbeat environment with no fryers, grills, griddles or grease!
• Comfortable with a high level of change.

Company Benefits

• Competitive Pay
• Generous employee meal discount plan

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Experience level:

• 2 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Indianapolis, IN 46250: Relocate before starting work (Required)

Work Location: In person