When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the world.

When you join our team, you will be welcomed some of these great benefits!

Paid Time Off – Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.

Healthcare – There are a few options, we encourage our associate to select the best option for their lifestyle. SH picks up a generous amount of the cost. We also offer a limited amount of medical coverage for Part Time associates as well.

Room Discounts – Enjoy time away with your friends and family and enjoy the associate room discounts as the market allows in certain cities.

Training – Absolutely we have brand training for each of our brands. Come and join the team.

Incentives – Work hard and we pay with incentives. We have a variety number of incentives. Our associates are generously rewarded for their hard work and contributions to the brand.

Rewardian – We recognize our team with their tenure and delivering outstanding service. Associates are rewarded points for their tenure and extraordinary service delivered to our guests.

People Strategy - We recognize our team with annual surprise packages reinforcing our Company Core Values

Our Core Values are at the root of our culture and sets us apart from the competition.

We Are All In – TEAM Our all-in spirit fuels our ability to work, benefit from teamwork and camaraderie and to leverage our collective experience, creativity, inclusiveness, and diversity.

We Are Inspired – Service We are inspired everyday to provide unparalleled service and care to all of our customers and stakeholders.

We Do The Right Thing – Integrity We are guided in our decision making and in our culture by ensuring that we always do the right thing; that we thoughtfully conduct our business mindful of the impact we have on our associates, guests, community and owners/investors.

We Grow By Giving – Enrichment We are growth oriented and understand that we will enable growth personally, professionally, and as a company as a direct result of our ability to enrich the lives of others.

We Play To Win – Results We are relentless in our commitment to achieving excellent performance and to achieving our collective goals through creating and inspiring environment; we are truly driven by being the very best at what we do.

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The Guest Services Ambassador (GSA)/Front Desk Agent acts as the “face” of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.

Guest Relations:

• Provide an excellent guest experience for all guests by greeting them warmly and helping as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Take steps to ensure the greatest guest satisfaction possible
• Respond to situations as they arise and manage guest conflict

A Night Auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations.

ESSENTIAL JOB FUNCTIONS

Guest Relations:

• Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed.
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible.
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities.
• Take steps to ensure the greatest guest satisfaction possible.
• Respond to situations as they arise and manage guest conflict

Operations:

• Inspect studios and public spaces daily according to company and brand standards.
• Be able to respond effectively and according to procedure in times of emergency.
• Ensure all policies and procedures are accurately followed at all times.
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
• Respond to guest service calls efficiently and expediently.
• Ensure safety of building and occupants; contacting emergency services/law enforcement when needed.
• Document work activity using the appropriate log and according to policy and procedure.

Sales & Revenue:

• Executes the lead management process and completes all sales and marketing objectives as established by supervision.
• Review Studio Inventory daily to ensure maximization of studio revenue.
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
• Follow revenue management guidelines as directed by supervision.

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Job Types: Full-time, Part-time

Pay: $14.00 - $15.40 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person