Job Summary:

The Commercial Loan Servicing Specialist I prepares new commercial loans, municipal leases, and participation loans for input into the bank’s loan servicing system. This position reconciles individual loan closing transactions, participates in a variety of general commercial loan servicing functions and contributes to the support of the department’s group telephone line, and follows-up on internal and external correspondence and phone inquiries. This position also acts as a Construction Loan Administrator for 1-4 Family Construction loans in the commercial portfolio.

Key Responsibilities / Essential Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Assure that all loan information and essential legal documentation is accurate and complete prior to entry into the core system. 
• Reconcile all transmitted loans, coordinating with the Commercial Documentation Preparation team to resolve any discrepancies.
• Process all commercial loan modifications and ensures timeliness, accuracy, and appropriate follow through.
• Remit participated loan payments to participating banks with appropriate remittance information.
• Retrieve and input all adjustable-rate loan index values, ensuring timeliness and accuracy.
• Balance individual transactions processed throughout the day as well as conduct daily balancing of payment general ledgers.
• Monitor and efficiently funds single-family commercial construction loans.
• Review and track construction loan documentation.
• Review and track legal loan documents.
• Help serve customers with questions related to the general servicing of their loan, including payment processing/inquiries, history interpretation, interest computations, year-end reporting, payment calculations, adjustable mortgage questions, and auto-draft processing.
• Quote loan payoffs and prepare written confirmations.
• File UCC and vehicle liens when needed to assist Lien Documentation Specialists
• Scan loan documentation when needed to assist Commercial Post-Closing Review Specialists
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws. 
• Perform other duties and special projects as assigned.

Job Requirements:

Education:

• High school diploma or equivalent.

Required:

• 2 years of data entry and customer service experience. 
• Proficiency with personal computer, including all MS Office applications, and calculator.
• Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance.
• Demonstrated problem solving ability and effective time management skills.
• Above average communications skills with emphasis on listening and problem-solving skills.
• Ability to understand and/or convey detailed or important instructions or ideas accurately and quickly.
• Demonstrated ability to handle multiple tasks simultaneously and exceptional organization skills.
• Ability to prioritize duties and work independently.
• Ability to meet designated deadlines while remaining flexible to changing assignments.
• Self-motivated with excellent attention to detail.
• Adapts to changes in the work environment and able to deal with frequent change, delays, or unexpected events.

Preferred:

• College degree in business or related field. 
• Previous experience in real estate, mortgage lending or commercial lending office.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. 
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.