Employment Type: Full time Shift: Day Shift Description: Flexible work scheduled! Bilingual candidate needed- Spanish speaking and non-bilingual candidates welcome to apply. Position located in Chamblee, Georgia 30341 Benefits offered to colleagues working 20 hours or more- effective the first day of work. Short and Long-term disability and basis life, paid for by the organization. Tuition Reimbursement after 6 months with the organization. We are a National Health Service Corps site with the highest HPSA score; you can apply to NHSC which will provide assistance with student loans. POSITION SUMMARY: Greets each patient as they present to the clinic and determines reason for visit in order to assist patient or direct patient to appropriate service. Verifies appointments, case management, patient education, check-in appointments, etc. Provides ongoing customer service to patients in the waiting area and helps to reduce wait times as appropriate by communicating regularly with providers and patients regarding wait times. Makes announcements to waiting room area regarding clinic-wide changes. Assist patient with education about patient portal and sign-up. Educate patients in the waiting area about patient satisfaction surveys and other screening tools. Receives and greets clients/visitors, answer telephones, collects and inputs client’s demographics and financial information, including insurance cards, billing authorization, signatures, and consent forms. Verifies insurance, collects monies, and completes deposits, end-of-the day activities and schedule appointments. Input billing information using the Patient Care Network System. Uses verbal de-escalation techniques to calm a patient if he or she becomes frustrated, loud, or inappropriate. Alert security as needed. Also, has vast understanding of community resources to meet patient's social needs and provides those resources as appropriate to patients. Participates in health fairs or community events on weekends as requested 3-4 times a year. Provides patient care and/ or support activities appropriate to ages served; primarily adults ages 18-65 or geriatric patients’ ages over 65. May also include care for infant age 0-1 year, child ages 1-12 years or adolescent ages 13-17 years. EDUCATION REQUIREMENTS: High School graduate, minimum of two years computer literacy, word processing, spreadsheets, etc. EXPERIENCE REQUIREMENTS: Two to three years experience working in a private physician’s office or community health center preferred. Previous billing experience of at least one year working with Medicare, Medicaid, HMO’s and Commercial Insurance a plus. Knowledge of community resources for housing, food, employment, etc. Foreign language may be required, preferably in Spanish and/or Vietnamese. Experience and knowledge of OSHA and HIPAA guidelines preferred. Candidate must be able to stand for long periods and walk for long periods throughout the day. JOB KNOWLEDGE: Knowledge of medical terminology, with understanding of current ICD-10 and CPT Coding. Computer, word processing and spreadsheet experience required. Knowledge of general office procedures (fax, copier, adding machine) required. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.