Job brief
We are currently seeking a highly motivated and detail-oriented individual to join our team as a Data Entry Customer Service Representative in the music industry. In this role, you will be responsible for providing exceptional customer service and ensuring accurate data entry for our growing customer base.
Location: Jacksonville, FL
Responsibilities
Handle customer inquiries via phone, email, and live chat -
Provide accurate and timely responses to customer requests and concerns -
Maintain customer records and update information as necessary -
Process orders and track shipments to ensure timely delivery -
Collaborate with other team members to maintain customer satisfaction -
Assist with product and service inquiries, upselling and cross-selling opportunities -
Identify and suggest improvement opportunities to streamline operations
Requirements
High school diploma or equivalent
Excellent communication skills, both verbal and written.
Previous customer service experience, preferably in a call center or similar environment.
Proficient in using customer service software and databases.
A passion for music and a good understanding of the music industry.
Strong problem-solving skills and the ability to think quickly on your fee
Benefits:
High school diploma or equivalent -
Proven customer service experience -
Excellent verbal and written communication skills -
Strong attention to detail and data entry accuracy -
Proficient in Microsoft Office Suite and customer service software -
Ability to navigate multiple computer systems and applications simultaneously -
Ability to work independently and in a team environment -