DEFINITION

Under supervision, to provide customer service and support to the public, IHSS Recipients, and IHSS Providers over the phone, in-person, or digital communication; to complete data entry and review data in digital databases in order to provide support and guidance, and to use a variety of simple or repetitive materials for which the format and/or content are relatively routine or standardized; and to do other work as required.

EXAMPLE OF DUTIES

• Perform a variety of general office duties which might include compiling information, calculating data, keeping records, maintaining files, sending emails, answering phones, and assisting the public.

• Provide office support; including scheduling appointments and meetings, maintaining calendars, screening mail and taking informal minutes.

• Review and proofread materials to correct spelling, grammar, sentence structure and to identify other errors or omissions.

• Learn the procedures and regulations governing the area of assignment, and the terminology and documents used; and apply that knowledge to the specific operations of the office

• Effectively communicate orally, accurately receiving and transmitting information; establish and maintain cooperative relations with the public and others.

• Speak, understand, read and/or write, and translate a second language, in addition to English, may be required for some assignments.

• Perform a variety of general office tasks.

• Other relevant duties as assigned.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities

• Bi-lingual/multi-lingual may be needed for key positions determined by the Department Head

• Proficiency with Microsoft Office products

• Experience working with and maintaining a computer database

• Must be detail oriented and display thoroughness to meet quality standards

• Willingness to interact with the public and perform public speaking (training provided)

• Must possess excellent customer service skills on the phone, in-person, and in writing.

• Have the ability to problem solve and interact with the public with confidence

• Must be a team player and an effective communicator; both verbally and in writing

• Knowledge of the needs of older adults & persons with disabilities may be needed for key positions determined by the Department Head

Education and Experience:

• A minimum of a high school degree/GED;

• A minimum of two years of relevant work experience preferred.

REQUIRED BACKGROUND SCREEINING

Prior to placement, applicants may be asked to submit contact information for reference checks, and a background screening will be conducted that requires a state issued driver’s license or ID card and U.S. Social Security number.

COMPENSATION and BENEFITS

Compensation starts at $20.21 an hour.

Benefits package includes: medical, dental, vision, chiropractor, life insurance, paid time off (vacation and sick leave), and paid holidays. A retirement plan is offered through Orange County Employee Retirement System (OCERS). Participation in a deferred compensation 457 plan and medical flex system plan is available as well.

The In-Home Supportive Services Public Authority is an entity separate from the County of Orange and its benefits, retirement plan and terms and conditions of employment will differ from those provided by the County.

You are invited to submit your cover letter and résumé to:

E-mail address: PublicAuthority@ssa.ocgov.com

OR

Orange County IHSS Public Authority

Attn: Executive Director

P.O. Box 22006

Santa Ana, CA 92702-2006