Who We Are

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. The Hotel has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

The Hotel Property Manager is responsible for the day-to-day functions of the Hotel Swexan. The role is required to work cohesively in support of standard management responsibilities with the property management and maintenance teams including additional divisions as required.

Responsibilities

• Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and participate in generating work orders directed to vendors or maintenance staff. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is always 24-hour emergency coverage for the property.
• Manages and coordinated all staff operations including administration, engineering, construction, concierge, and cleaning.
• Conduct routine inspections of both the interior and exterior of buildings, the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Ensure that property files are properly maintained and kept up to date in accordance with company policy.
• Become proficient with the building management software.
• Coordinate entry of all property information into the building management software and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking.
• Monitor all key dates and reporting within the building management software.
• Assist with the establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
• Participate, prepare, and review memos, faxes, email, maintain files, prepare expense reports and other administrative forms. Coordinate production and ordering of signs, tenant identification, etc.
• Prepare, review and coordinate in the production of departmental reports.
• Develop and maintain operating budget for properties and operate within budget constraints.
• Create and monitor operational variance reports and recommend budget revisions.
• Coordinate finish out projects with construction team, engineers, leasing, accounting from lease signing through certificate of occupancy.
• Obtain estimates/bids for repairs at the property. Generate and track Service Orders, approvals, and distribution.
• Review and approve the process of sorting and coding of all property related invoices to ensure accuracy and compliance with contracts. Detailed verification of all invoice amounts and information with approved Service Orders or Contracts. Ensure proper property coding on invoices.
• Investigate cost reduction opportunities.
• Participates as needed with interface of services for other departments within the company.

Qualifications

• 5 years of progressive experience in commercial property management is required with a background in hotels or resorts.
• CPM, RPA, or CCIM certification is required.
• Advanced experience with real estate management software such as MRI, Kardin, Nexus, Yardi, or Building Engines.
• Advanced experience with MS Office Suite: Excel, Word, PowerPoint and Outlook.
• Personal and interpersonal skills for this position would include independent, motivated, works well in team environment, organized, dependable and customer service skills.
• Polished and professional demeanor in both verbal and written forms of communication.

Supervisory Responsibility

Yes

Preferred Education & Experience

• Bachelor’s Degree Preferred