84 Walton St NW #500

Atlanta, GA 30303

hr@atlantadowntown.com

AtlantaDowntown.com

DIRECTOR, PUBLIC SPACE OPERATIONS

POSITION DESCRIPTION

BACKGROUND

The Atlanta Downtown Improvement District, Inc. (ADID) is a not-for-profit, 501(c)(3) corporation formed in 1995 by

Central Atlanta Progress to deliver state-legislated, city-approved Community Improvement District services to

Downtown Atlanta. ADID’s mission is to keep the 220 blocks and 1.7 square miles of Downtown Atlanta clean, safe,

hospitable, and vibrant. ADID’s field operations programs are focused on public safety, public space cleaning and

maintenance, and supportive services outreach to unsheltered residents. ADID also funds major programs in

transportation, capital improvements, placemaking, and marketing. To learn more about ADID visit

atlantadowntown.com.

POSTION OVERVIEW

Reporting to the Vice President, Operations, the Director of Public Space Operations plays a crucial role in overseeing

the management, maintenance, and improvement of public spaces within ADID’s jurisdiction. This position is

entrusted with providing guidance and supervision for all field and administrative functions essential to ensuring the

seamless operation of the cleaning and maintenance program. The Director's multifaceted responsibilities include

strategic planning, operational oversight, community engagement, and fostering collaboration with a diverse array of

partners and stakeholders. The overarching goal is to cultivate public spaces that are clean, orderly, vibrant, and well-

maintained, meeting the unique needs of Downtown’s diverse community.

ADID's Public Space Cleaning and Maintenance program serves as an additional layer of service, extending beyond

the fundamental offerings provided by the City of Atlanta government. The District’s comprehensive responsibilities

encompass a spectrum of activities, ranging from the maintenance of small public plazas, parks, sidewalks, medians,

and gateway areas to conducting enhanced landscaping projects both internally and through contracted landscape

professionals. The team addresses safety concerns along sidewalks and other public spaces, manages public areas,

coordinates with vendors for the repair of street furniture and related infrastructure, cares for street trees and

seasonal plantings, and diligently track and report public infrastructure deficiencies. ADID’s hands-on approach

underscores a commitment to elevating the quality of public spaces and contributing to the overall well-being of the

community we serve.

KEY RESPONSIBLITIES

The essential functions include, but are not limited to the following:

• Develop, implement, and monitor day to day operations – 7 days a week, 24 hours a day - for public space

maintenance, cleaning, and landscape operations.

• Lead a team of approximately 30 employees and manage multiple third-party contracts to effectively deliver

program objectives.

• Plan, monitor, and analyze metrics for day-to-day operations to ensure efficient, cost-effective, and timely

completion of tasks.

• Program development and refinement with a focus on standards and protocols for strategic improvement

within a dynamic urban environment, including initiating and managing special projects to achieve program

goals.

• Oversee new landscape, streetscape, and right-of-way enhancements.

Atlanta Downtown Improvement District, Inc.
Director, Public Space Operations - 2024

• Coordinate team support of placemaking programs and special events that occur within District public

spaces.

• Assist with management of all facilities support activities for ADID managed operational facilities and its fleet

of vehicles, to include furnishings, utilities, and maintenance service contracts.

• Perform daily field visits to evaluate projects, interact with staff and maintain high-quality work and ensure

internal quality control and reporting.

• Ensure consistent reporting, tracking, and correction of public safety and right-of-way deficiencies to and by

the City of Atlanta, Georgia Power, etc. including light outages, potholes, other maintenance needs, etc.

• Engage with District property managers, property owners and other stakeholders to address concerns.

• Coordinate with Atlanta Police Department and Department of Public Works Code Enforcement

• Perform duties as contract manager for all service contractors supporting operations.

• Communicate effectively with Leadership, Project Managers, staff, and other stakeholders.

• Oversee budgets and vendors tasked with public area clean-up, landscaping, and the amenities maintained in

Woodruff Park (and several smaller “pocket parks”) for the general public.

• Develop and maintain a comprehensive safety program to ensure compliance with OSHA standards, including

the management of Safety Data Sheets (SDS); Personal Protective Equipment (PPE) training and use; perform

inspections.

• Other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Minimum of 5 years of relevant managerial experience with proven leadership in property management,

public space management, urban planning, or a related field.

• Bachelor's degree preferred in property management, urban planning, public administration, landscape

architecture, or a related field.

• Strong leadership and communication skills.

• Knowledge of relevant regulations and laws governing public spaces.

• Ability to collaborate with diverse stakeholders and build strong community relationships.

• Knowledge of multiple operational functions, including budget management, contractor oversight, customer

service and employee management.

• Capacity to develop working relationships with public and private entities and stakeholders that share

responsibility for the physical maintenance of public areas in the District.

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint), with an ability and

Atlanta Downtown Improvement District, Inc.
Director, Public Space Operations - 2024

The employee will need to:

• Regularly communicate through talking and hearing.

• Occasionally stand, walk, sit, and reach with their hands and arms.

• Lift and move objects weighing up to 25 pounds occasionally.

• Have good close and distance vision, along with the ability to adjust focus.

• Work in an environment with low to moderate noise levels.

POSITION CLASSIFICATION (this is not a remote position)

This is a full-time, 40 hours per week, on-site in-person, exempt position. Standard office hours are 8 a.m. until 5

p.m.

ADID offers competitive compensation, along with a comprehensive benefits package, including personal time off

(PTO), health and dental insurance, short-term disability coverage, a commuter benefit, and a 401(k) savings

program. Eligible employees may also receive discretionary performance-based bonus pay.

ADID is an equal opportunity employer and will consider all qualified applicants for employment without regard to

age, disability, religion, creed, political affiliation, race, color, sex, marital status, sexual orientation, or national origin.

Full COVID-19 vaccination is required for this position. A valid Driver's License is required. Successful completion of a

criminal background check and testing for use of illegal controlled substances is required.

APPLY TODAY TO MAKE A DIFFERENCE

Interested applicants should e-mail their letter of interest and resume to hr@atlantadowntown.com. Only those

applicants deemed qualified will be contacted. No phone calls, please.