Full Time Keyholder

Company Overview

DÔEN is a Los Angeles-based line inspired by nostalgia for the California of decades past. Our mission is to create lasting, beautiful collections while supporting women- identifying individuals in all aspects of our organization, supply chain, and community. We strive to connect with our customers, build an open community, and foster relationships with inspiring individuals who wear our clothes throughout their lives. We work with domestic and overseas manufacturers who share our values and commitment of gender and social equality as well as giving back by partnering with foundations that directly benefit their employees and surrounding community.

At DÔEN you’ll be joining a company that is inclusive and celebrates multiple approaches and views as we believe diversity drives creativity and growth. We work hard to foster a culture of honesty, integrity and collaboration where growth is not only encouraged but expected.

We celebrate inclusivity, equity, representation, and belonging in the workplace and strongly encourage candidates who identify as people of color, people with disabilities, LGBTQ , and/or gender non-conforming to apply.

Description of Duties

Title: Keyholder

Classification: Non-Exempt

Salary Range*: $30.00/hr

Location: Hamptons, NY (Sag Harbor)

We are seeking an outstanding Full Time Keyholder for our new store location in the Hamptons. A Dôen keyholder is essential to the team ensuring a profitable and service minded shop. Responsible for driving client experience, taking initiative, delegating tasks and providing feedback to team members. The keyholder works closely with the team, assisting in leadership duties as called upon.

Responsibilities

Customer Service

Demonstrate extraordinary service by leading by example on the sales floor
Greet customers in a timely, professional and engaging manner
Provide the highest level of personalized client experience to our loyal and growing customer base
Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
Be able to drive business through reacting to customers’ needs and wants
Build and maintain client relationships
Meet and exceed sales and productivity goals as an individual and as part of the store team

General

Arrive on time and be floor ready with a professional presence in line with the Dôen brand
Maintain a visually enticing store that is neat, clean, and organized
Respond promptly to internal and external communication
Ability to multi-task in a fast-paced environment
Ability and understanding of receiving and processing merchandise/inventory management
Process sales and returns through the POS systems with accuracy and efficiency
Perform daily operations and closing procedures
Protect store assets and inventory
Participate in monthly and seasonal inventory counts
Be proactive and take initiative
Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines

Leadership

Able to demonstrate shop ownership and lead when the store manager is not present
Supports the store manager in all aspects of running the store
Supports in building, managing and maintaining client book
Operates business profitably and minimize potential for loss
Ensures a positive work environment through recognition and motivation
Resolves personnel concerns fairly and in a timely fashion
Supports new initiatives
Fairly delegates responsibilities to the sales staff

Qualifications

Minimum 3 years’ experience managing a fashion retail environment. Luxury retail preferred
Technological competency; experience with NetSuite, Shopify and Gladly desired
Computer literacy, data entry and data processing skills
Energetic, confident and adaptable personality
Strong leadership, critical thinking and problem-solving skills
Excellent communication and organizational skills
Detail-oriented
Ability to foster an inclusive and respectful working environment
Ability to work a flexible schedule including holidays and weekends
Physical requirements: lift/carry/move 20lbs minimum including fixtures and product

We are an Equal Opportunity Employer

Please send resume to careers@shopdoen.com with the subject line “FT Keyholder-Hamptons”

Job Type: Full-time

Pay: $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Sag Harbor, NY: Relocate before starting work (Required)

Work Location: In person