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POSITION: FRONT OFFICE SUPERVISOR
Tier 3 Level Employee
Hourly/Non-Exempt Position
Job Description
GUEST EXPERIENCE: Successfully meet and/or exceed guest needs and expectations through developing and maintaining relationships with guests to provide an extraordinary experience.
1. Provide the direction, support and empowerment of staff to deliver exceptional guest experience through brand supported training and utilizing brand tracking scores
2. Creatively seek opportunities to enhance guest experience
3. Identify and resolve guest complaints and issues professionally, promptly and effectively through direct interactions, staff and/or through available tools/resources
PEOPLE MANAGEMENT: Effective placement, training, management, and motivation of hotel staff in ways that generate high productivity, retention and morale.
1. Assist GM/AGM with training and development of identified staff including through selective one-on-one coaching
2. Ensure the effective interdepartmental coordination in ways that enhance performance and morale
3. Demonstrate, align and appropriately represent the spirit of hospitality in accordance with the cultural values of hotel
FRONT OFFICE OPERATIONS AND SALES: Effectively manage all front office to meet hotel and brand standards, revenue goals, cost controls and labor standards.
1. Maximize short-term revenue opportunities through ongoing staff sales training and daily interaction with hotel sales department
2. Ownership of staff schedules and managing inventories within approved hotel guidelines.
3. Ensure Group Blocks and Group Masters are built correctly in the property management system.
4. Enter group rooming lists, and complete billing once checked out.
5. Assist Catering Sales Manager with executing the final banquet event billing.
6. Manage the hotel’s social media pages and engagement.
7. Act as first point of contact for Front Office staff on AGM’s days off.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the responsibilities of this position. While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the responsibilities of this position. While performing the duties of this job, the employee regularly works in a professional hospitality environment.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time
Accommodations
$51k-71k (estimate)
05/12/2024
09/07/2024
siouxfalls.hgi.com
SIOUX FALLS, SD
50 - 100
2009
PAUL HEGG
<$5M
Accommodations
The job skills required for Front Office Supervisor (Tuesday-Saturday 1 pm - 9 pm) include Front Office, Coaching, Billing, Coordination, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor (Tuesday-Saturday 1 pm - 9 pm). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor (Tuesday-Saturday 1 pm - 9 pm). Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.