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About Us:
Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its initial product is a staffing marketplace for healthcare where health systems, payors, and others can “hire” generative AI agents that complete low-risk, non-diagnostic, patient-facing healthcare tasks to help solve the massive shortage of healthcare nurses, social workers, and nutritionists in the US and worldwide. The company believes that generative AI will transition us to a world of healthcare abundance for the first time in human history. In leveraging this technology, Hippocratic AI envisions its range of AI agents as the force multiplier of health professionals to raise the standard of care and improve outcomes by significantly increasing patient interaction well beyond what would be possible through human staff alone. The company has partnered with numerous leading innovators across the healthcare ecosystem, has received a total of $120M in funding, and is backed by leading investors, including General Catalyst, Andreessen Horowitz, Premji Invest, and SV Angel.
Position Overview:
We are seeking a highly motivated and experienced Customer Success Manager to manage ongoing relationships with Hippocratic AI clients and ensure the success and satisfaction of each Hippocratic program/service they procure.
The Customer Success Manager will manage customer relationships, product deployment, program delivery, and overall client satisfaction. They are the day-to-day operational point of contact for assigned customers and will work closely with Hippocratic AI's sales, operations, product engineering, and integration services team to ensure we manage and exceed our customer expectations.
This role will also serve as a subject matter expert to help Hippocratic AI customers identify opportunities and use cases for leveraging our product across multiple clinical areas and operational teams with defined measurable outcomes. The goal will be to establish a trusted partnership and drive growth with our customers through delivery excellence, business value realization, and health outcomes.
Responsibilities:
Requirements:
Full Time
$131k-183k (estimate)
05/03/2024
05/20/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.