GENERAL RESPONSIBILITIES- FINANCE MANAGER

The Finance Manager reports directly to the General Manager and/or the General Sales Manager of the dealership as well as the GAMG Director of Finance.

FINANCE, INSURANCE AND PROTECTION PLAN SALES

The Finance Manager is responsible for presenting customers with available finance, insurance and protection options related to the purchase of their vehicle, and giving excellent customer service to ensure a positive buying experience. Our policy is to treat our associates and customers in the utmost professional, ethical, legal, and courteous manner.

• All deals will be delivered using an interview menu selling system. The menu option chosen must be circled and signed by the customer.

• Perform a meaningful disclosure of all documents including the term, rate, payment, price and all products sold.
• Ensure that all documentation, recording and reporting is done so with 100% accuracy.
• Maintain high Customer Satisfaction Index.
• Maintain performance results consistent with monthly forecasts.
• It is required to have 100% customer interviews at the salesperson’s desk.
• To protect the dealership and its assets by complying with all state and federal laws and guidelines.
• Follow all Federal and Florida Statutes, including but not limited to:
  • Regulation B (Equal Credit Opportunity Act),
  • Fair Credit Reporting Act,
  • Fair and Accurate Credit Transactions Act of 2003 (Red Flags Rules),
  • Regulation M (Consumer Leasing),
  • Magnuson-Moss Warranty Act,
  • Fair Debt Collections Practices Act, Tax Reform Act of 1984 (Form 8300),
  • Regulation Z (Truth in Lending Act),
  • Gramm-Leach-Bliley Act ( see Gettel Information Security Policy Manual)
  • USA Patriot Act (OFAC), and
  • Adverse Action Notification.
• Falsification of any documentation or failure to follow disclosure requirements will result in immediate termination.
• Report any company policy and procedure violations to your General Manager.
• If you feel your GM does not respond to your concerns, contact your controller. The dealer has an open door policy that applies to all associates.
• All deals delivered outside the dealership to include mail-outs, must have signatures notarized to be valid. These deals will be subject to the Florida cooling-off rule and have 3 days to cancel the transaction.
• All State approved, regulated or controlled insurance, aftermarket or other services products (VCS, credit life, disability) MUST be sold for the state-filed retail rate that has been supplied to you.