Union League of Philadelphia is Hiring a Host or Hostess at Trumbauer's Near Philadelphia, PA
Job Title: Host/hostess - Trumbauer's (New Rooftop restaurant at the Union League of Philadelphia) Reports to: Dining Room Manager, Assistant Dining Room Manager Department: Trumbauer's Location: The Union League of Philadelphia (140 S Broad St, Philadelphia, PA 19102) Description: We are looking for a host to join our team and be the first point of contact for our guests. Hosting responsibilities include greeting guests, member recognition, and escorting customers to the dining table and bar area. For this role, you should have solid organizational and people skills to ensure our members have a positive dining experience from the moment they arrive through to their departure. To summarize, you will ensure we provide excellent customer service and a pleasant dining experience to our guests. Responsibilities:
Warmly welcome guests to the dining room with a smile
Provide accurate wait times and monitor waiting lists
Manage reservations and Union League website
Professionally seat members in dining room
Provide menus and encourage a wonderful meal
Greet customers upon their departure
Coordinate with management about flow and seating
Maintain a clean reception area
Cater to guests who require extra attention (e.g. elderly)
Answer incoming calls and dining inquiries
Maintain member profiles with pertinent information
Skills and Requirements:
Previous work experience as a Host or Server
Understanding club etiquette and fine dining
Experience in managing reservations, demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Good physical condition to walk and stand during an entire shift
High school diploma: hospitality certification is a plus
Flexible schedule including mandatory holidays
Compensation:
Fair wages
Employee meals - complimentary cafeteria
Energetic, multi-faceted, family team-oriented atmosphere
Full-time position available after 90 days
Two weeks' vacation after one year (for full-time employees)
401K retirement plan with employer match of up to 6%
Choice of three Blue Cross health plan products
Dental insurance
Employer paid life insurance and disability program