Job Description:
Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of 'lowest price, highest quality product.'
As a Market Lead at Joe V's, you'll ensure accurate, efficient day-to-day operations and a constant workflow in the Market department, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service. You'll use your Meat Market experience to effectively manage inventory and assist with ordering and production planning to drive metrics.
We are looking for:
- ability to lead a team, or related experience
- communication and customer service skills
What is the work?
Store Lead Operations:
- Applies experience and knowledge to support the Store and Department in Manager's absence
- Leads the market team and meat cutting team in efficient day-to-day operations and a constant workflow
- Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
- Administers / ensures compliance with company, Store, and department policies and procedures
- Applies experience and knowledge to assist with production planning and inventory control and management; takes inventory; orders appropriate product in reaction to inventory; loads, unloads, and moves products; performs quality control
- Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
- Troubleshoots / reports equipment issues
- Merchandises products effectively; ensures proper product rotation and storage
- Consistently and effectively communicates to ensure highest quality and freshness standards are met
- Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
Production / Customer Service:
- Assists in all technical areas such as meat cutting, as needed
- Execute and ensure compliance of Fresh Production Planner
- Cuts, trims, trays meat for display, according to company standards; weighs / wraps / labels product packages for sale
- Operates power meat prep and process equipment; maintains coolers and freezers
- Performs Department and cross-functional duties as needed
Food Safety / Sanitation:
- Ensures compliance with federal and state regulations and Store and department standard operating procedures
- Maintains safety / sanitation of equipment according to standards
- Practices safety awareness; safely performs meat cutting duties at all times
- Oversees production area sanitation standards are met
- Ensures a clean and safe department and work areas, sales floor, display cases, prep areas, and equipment
What is your background?
- Minimum age 18 (mandatory)
- 6 months of related experience
- Experience working in a fast-paced, high-volume environment
- Completion of required job skills training, compliance-related training, and division orientation
Do you have what it takes to be a fit as a Joe V's Market Lead?
- Strong working knowledge of Market-related processes, training aids, and SOPs
- Knowledge of product rotation, department / store sanitation, shrink awareness
- Understanding of basic financial workings of assigned department, and how to drive profitability
- Advanced customer service skills
- Strong verbal / written communication and interpersonal skills
- PC skills
- Ability to read and interpret documents such as safety rules, work instructions, operating and maintenance instructions; provides work direction and training to other departments personnel
- Ability to provide feedback on department procedures
- Ability to be flexible in adjusting priorities
- Ability to manage multiple priorities and shift focus between tasks; attention to detail and precision
- Ability to work a flexible schedule
Can you...
- Function in a fast paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to cold (non-weather) conditions
- Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, shoulder circumduction, twist, push / pull with arms, pinch, and use fine motor movements
- Occasionally be exposed to wet (non-weather) conditions and loud noise
- Occasionally be exposed to fumes or airborne particles, and toxic or caustic materials
- Safely maneuver around moving mechanical parts
- Demonstrate the ability to lift 90 lbs, and manage in excess of 85 lbs**
*While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2023