Customer Support Representative- Renaissance Windows and Doors

PURPOSE

Provide customer support services to customers and operations teams by delivering timely and accurate reporting on work orders and provide status updates on customer account activity. This position requires an individual who is detail oriented with a strong work ethic

MANDATORY REQUIREMENT

• Must have strong computer skills.
• Ability to interface with management team, sales and operations.
• Ability to greet and communicate with Customers in a positive manner.
• Must possess very strong organizational skills and attention to detail
• Must be self-motivated and have the ability to work independently

KNOWLEDGE AND SKILLS

• Proficient with Word, Excel & PowerPoint
• Ability to communicate at all levels internal and external to the company
• Exhibit a proficiency to multitask and follow through on all on assignments through completion of tasks.

Job Duties

· Collect data from Operations and Sales to prepare RFQ’s and quotes with accuracy in a timely manner.

· Call Customers as required for quote approvals, parts, statuses, freight charge approvals

· Creating, Scanning and filing all Sales orders.

· Answer customer inquiries about order status, cost proposals, account balances and all other general information.

· Provide daily updates on customer interaction to the management team

· Additional responsibilities may include assisting with shipping and receiving documentation, and accounts receivable collections.

Additional duties may include:

· Work with management personnel to resolve any transportation issues or concerns.

· Complete required documentation for shipping materials.

· Verify items shipped and received against Customer Orders and Company Purchase Orders information.

· Perform tasks in accordance with, quality and regulatory requirements. Adhere to security and safety policies.

· Perform additional administrative duties as required such as answering incoming phone calls.

Renaissance Windows and Doors team members are eligible for medical insurance, life insurance, dental and vision insurance, paid holidays and vacation, and 401K.