Description

Catanese Classics is Ohio’s premier choice for Seafood, Meat, Cheese, Spices, and other specialty goods. We are a full service fresh and frozen seafood/meat and processor and distributor based in Cleveland, Ohio. Under our Chef 2 Chef operation, we supply a variety of international specialty goods, including Cheese, charcuterie, spices, grains/beans, oil/vinegar, chocolate, couverture, and pastry ingredients. 

The Retail Associate/Front Office Help represents the company with knowledge and understanding of our products/services. The position requires a mix of duties including working at our Seafood Retail Store and assisting in the Front Office. 

RETAIL ASSOCIATE/ OFFICE HELP

Major Responsibilities and Duties include (but are not limited to):

· Ensures a fresh and appealing display by filling the ice showcase, checking quality of products, keeping cases and shelves clean and well stocked, and performing other duties as assigned.

· Maintains updated department signage and pricing as needed.

· Provides excellent customer service, addresses the needs of in-person customers in a timely and effective manner.

· Provides excellent customer service by answering phones and pages promptly and courteously.

· Strives for maximum sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and displaying product.

· Cuts, weighs, and packages fish up to company standard.

· Performs opening and closing duties as assigned.

· Answer phones, transfer/direct to requested person in a professional manner.

· Handle customers’ calls, requests, orders in a helpful manner.

· Take calls from outside salespeople, input orders, process hold requests, communicate with Warehouse Manager of special requests.

· Be knowledgeable of Classic Seafood and Chef2Chef Foods product lines and operations and use QuickBooks software, and our new AFS system and other software such as Slack. 

· Process all Sales orders into invoices, maintaining accuracy of quantity, special instructions, routes, and date of delivery.

· Communicate product outages with Sales staff as needed.

· Be knowledgeable of existing customers and their unique specifications.

· Perform clerical work related to the tasks performed.

· Assist other department personnel (i.e. assist in taking sales account orders)

· Performs other related duties as assigned (i.e. store and office cleanliness)

Requirements

Requirements:

· Experience working with fish and other seafood products. 

· Sales experience with food and the ability to cut and package fish. 

· Ability to learn.

· Proper attire- must be prepared to work in the Seafood retail store at any time which requires non-slip shoes, clothing appropriate for in person sales as well as fish.

· Must be self –motivated and accountable for time management without constant supervisor direction.

· Participate in all monthly departmental meetings and training. 

· Exhibit strong customer relations skills and a sense of urgency in meeting customer needs..

· Basic computer skills and proficiency with MS Outlook

· Ability to learn and master AFS, QuickBooks.

· Saturday & Sunday availability.

· Expected to work during Catanese Classics busy times such as around holidays and Clambake season- Sept – November as needed.

· High School diploma/GED Required.

Current Schedule needs are: Part time 26 hours /-

Wednesday through Fridays 12 noon - close (5pm – 5:30pm)

Saturdays 7am to close (1pm – 1:30pm)

Sundays 1pm to 6 (office)

Employee discount on our products available along with Catanese Classic Hoodie and tshirt.

Opportunity for advancement.