The Opportunity
Deliver a superior experience to our customers and work proactively in identifying issues and mitigating them. Ensure issues are raised are resolved quickly and proactively and well communicated to our customers and network. 

Closely collaborate with other teams within and across the Areas, Region and Global Network. Act as the first point of contact for Operations and Services, actively building strong relationships with customers.

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.We count on our people to make it happen. We Offer: 

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities: 

•Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires. 

•Customer Experience: Proactively serve the customer to achieve best-in-class customer service. 

•Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.  

•Standard Adherence: Adhere to processes in line with the agreed standards, customer specific IOP’s, and respective KPI’s. Ensure all compliance matters are followed. 

•Business growth: Identify and execute upselling opportunities; drive value through the network. 

•Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters. 

•Internal Stakeholder Focus: Interact with Warehouses, Commercial, Product, and Global Service Centres, as required. 

•Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing. 

•Complete Any Other Duties as assigned by direct leader as needed to support the business.

We are looking for: 

•High School Diploma or equivalent required; Bachelor’s Degree in related business area is preferred 

•1-2 years of experience with Airfreight process knowledge •Customer centricity 

•Composure•Perseverant & action oriented 

•Collaborative  

•Problem solving•Excellent communicator 

•Operational system knowledge

Job Type:

Full Time
Tuesdays-Saturdays schedule
First 2 months will be full onsite, hybrid schedule thereafter.

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.