Description
Job Title
Product Owner
Location
Hybrid (Manchester, NH) or Remote
Purpose and Importance of Position
The Product Owner manages a portfolio of internal business systems and processes that transform the way we work and drive business results. Portfolio examples include claims, reinsurance, & legal systems. The Product Owner will use Agile/Scrum and work closely with cross-functional business and technical stakeholders to create and maintain product roadmaps, define product requirements, prioritize features, and ensure successful product delivery. The projects include a range of scope and complexity, varying levels of strategy and business planning. The ideal candidate is passionate about the insurance industry, customer-centric, and possesses strong communication and leadership skills.
Essential Functions

• Builds and nurtures strong relationships with key Business and Technical stakeholders.
• Partner with key stakeholders to define, maintain and communicate the product vision, strategy, and roadmap within the assigned portfolio of systems and aligned to key business and departmental objectives.
• Collaborate with stakeholders to gather requirements, prioritize features, and define user stories and acceptance criteria.
• Work closely with development teams to ensure timely and high-quality on prioritized & high business value product delivery.
• Serve as Product Owner within Agile Scrum or Kanban methodology to lead product backlog grooming sessions and sprint planning meetings aligned with key business and departmental objectives.
• Act as the primary point of contact for product-related questions and decisions.
• Develop knowledge of business processes and business utilization on key Claims, Legal and Reinsurance systems.
• Utilize knowledge of portfolio systems to drive product enhancements and integrations to meet key Business and departmental objectives.
• Monitor market trends, competitive landscape, and customer feedback to identify opportunities for product improvement and innovation.
• Support business acquisitions and migrations.
• Identify, Maintain and Track key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Serve as a subject matter expert on the assigned portfolio systems.
• Foster a culture of collaboration, innovation, and excellence across all engaged teams.
• Maintains high degree of confidentiality
• Models and practices RiverStone values
• Contribute to all assigned departmental and/or company objectives and initiatives

Related Functions

• Provide support as needed to internal audit inquiries as necessary
• Provide training and guidance to team as necessary

Organizational

• Develops creative ideas and solutions to real time business problems and/or business opportunities; takes reasonable, calculated risks even if failure is possible.
• Empowers self and teammates to continuously improve RiverStone's business processes/ systems and develops and escalates ideas and solutions.
• Consistently delivers superior customer service to both internal and external business partners.
• Demonstrates alignment with RiverStone's Commitments.
• Prioritizes and organizes work in self-directed manner.
• Attains and maintains knowledge of assigned department.
• Performs other duties as required, including supporting and coordinating with other department colleagues.

Required Skills

• Business Perspective (Advanced): Uses knowledge of internal and external factors to make decisions.
• Analytical Thinking (Advanced): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
• Relationship Management (Advanced): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
• Technology (Intermediate): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
• Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills.
• Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding.
• Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
• Conflict Management (Intermediate): Brings conflicts into the open and resolves them collaboratively.
• Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Risk Taking (Intermediate): Identifies, assesses, manages and takes intelligent risks to attain objectives
• Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.

Experience

• Bachelor's degree in Business, Marketing, Computer Science, or a related field. MBA or relevant certification is a plus.
• Proven 3 to 5 years of experience as a Product Owner or similar role, preferably in the insurance industry.
• Experience in P&C Insurance service, reinsurance and/or claims functions preferred.
• Strong understanding of insurance products, processes, and regulations.
• Knowledge of claims systems (ClaimCenter or JW FileHandler) and Sapiens reinsurance systems is highly desirable.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to prioritize competing demands and manage stakeholders effectively.
• Experience working in an Agile environment, preferably with Scrum or Kanban methodologies.
• Proficiency in project management tools such as JIRA, Confluence, or similar platforms.
• Ability to thrive in a fast-paced, collaborative environment and adapt to changing priorities.
• Passion for innovation, customer satisfaction, and driving business results.

Required Education
Bachelor's or Master's degree in business, technology or equivalent experience; Master's degree preferred
Preferred Education or Certification
Six Sigma Green Belt or Black Belt, Lean Management, Agile/Scrum, PMP
Supervisory Role
No
Travel
Minimal, less than 25%
Work Environment / Physical Demands
This position operates in a professional based collaborative environment and must have the ability to timely produce thorough, accurate work with many competing demands, deadlines, and distractions. The position uses standard equipment such as phones, computers, copiers/printers and filing cabinets. Noise level is moderate.
Other Duties (Disclaimer Statement)
RiverStone retains the right to change or assign other duties to this position as needed, or other duties or responsibilities may change or be assigned as needed.
Core Competencies
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Sizing Up People: Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Diversity, Equity, Inclusion & Belonging
RiverStone Resources, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ , national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
Privacy Notice for California Residents
https://www.trg.com/california-consumer-privacy-notice/