We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.

The Customer Support Representative will act as a liaison between customers and Polonez-America. The CSR will take part in customer engagement via phone and email. This person will succeed in this role by being able to multitask and deliver solutions in relations to tracking packages coming from Poland and other countries in Europe.

Responsinitlities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide product information and assist customers with placing orders
- Handle customer complaints or concerns with empathy and patience
- Process returns, exchanges, and refunds according to company policies
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers through various channels, including phone, email, and chat
- Analyze customer needs and recommend appropriate solutions

Qualifications:
- Excellent phone etiquette and strong communication skills
- Bilingual in English and Polish is a must
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to analyze customer situations
- Ability to work well in a team environment

About Us:

Polonez-America is a leading Global Logistics Provider, specializing in delivering products/goods to European and Asian countries. We are committed to delivering seamless and efficient supply chain solutions. Our mission is to connect businesses, and consumers worldwide through innovative logistics, fostering growth, and ensuring reliability in the movement of goods across borders.

Why You'll Love Working with Us:

At Polonez-America, we recognize and reward talent. Joining us means becoming part of a global team that values innovation, teamwork, and individual growth. We offer a dynamic work environment, and opportuniteis for professional development within the thriving global logistics industry.

If you are ready to embark on a fulfilling career journey with a forward-thinking Global Logistics Provider and have what it takes to make a significant impact, we encourage you to apply. Your unique skills and perspectives will be instrumental in shaping the future of logistics at Polonez-America.

Industry

• Transportation, Logistics

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Port Reading, NJ 07064: Relocate before starting work (Required)

Work Location: In person