Role:User Experience Research Lead

Location:Brooklyn, NY

Duration: 6 months Contract possible extension

Interview Mode: Virtual

Experience Required: 10 years

Job Description:Mandatory Skills & Experience:

Note: Candidates who do not have the mandatory skills will not be considered

o Expertise conducting unbiased generative research through competitive analysis, heuristic reviews, user interviews, stakeholder interviews, diary and field studies

o Expertise with testing methodologies to define and test a user problem such as task analysis, prototype testing, card sorting etc.

o Expertise conducting unbiased usability testing, A/B and multivariate testing analyzing results with statistically sound methodologies

o Experience recruiting users that align with required demographic and behavioral profiles

o Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, user evidence, analytics and competitive research

o Demonstrate high design standards and inclusion to build a diverse, high-performing team, and actively reach out to diverse communities of digital talent to source prospective candidates

o Inspire City partners and colleagues to anchor their work in human-centered design, user research methodologies and evidence-based solutioning

DESIRABLE SKILLS/EXPERIENCE:

The successful candidate should possess the following:

10 years of experience conducting user research through all product design phases

Strong analytical skills with ability to interpret and identify valid patterns and trends

Understanding of statistical principles to evaluate data

Expertise and use of methodologies that prevent research pitfalls:

o Over generalizing results

o Biased methodology or conclusions

o Correlation does not imply causation

o Not considering other related factors

o Not understanding or validating data sources

Experience working in cross-disciplinary teams of product, engineer and data experts to deliver products and services that improve user s experience and organizational goals, on time

Expertise in driving user research from planning to conducting research with users with an extensive knowledge of research methodologies

Strong communication skills with the ability to articulate design concepts and strategies in plain language to partners and cross-functional team

Exemplifies diversity, equity and inclusion work in design practice and past projects

About the role:

This position will report to the Chief Digital Strategy Officer to improve the digital experience for New Yorkers. The User Researcher aims to understand user behaviors, needs, motivations, and preferences. This role will provide the team insights through various research methods to inform product decisions and create user-centered products and services.

Understand challenges that New Yorkers experience through qualitative and quantitative user research to help define opportunities where the City of New York can meet those needs by generating hypotheses, prototypes and evidence

Develop and execute a User Experience Research toolkit that defines the best testing methodologies for different product phases (discovery, definition, testing and monitoring)

Plan, gather, and analyze, insights about users through new studies and review of existing data

Compile finished, well-documented research findings to deliver meaningful and actionable insights for stakeholders

Own UX research and run multiple streams of work at one time