5 ECOM - Elite Computer Consultants, Inc. Jobs near me
ECOM - Elite Computer Consultants, Inc. is Hiring a Desktop Support Analyst Near San Antonio, TX
Job Details
Desktop Support Analyst San Antonio
Under general supervision, the Desktop Support Analyst is responsible for providing technical support and service to the end user community, employing a high degree of customer service and technical expertise within established service levels. Uses various techniques for resolving problems. Adheres to standard required. Has frequent interactions with customers; therefore, must be effective in interpersonal communication and problem solving. Uses a high degree of patience and problem management techniques to resolve customer issues and service requests. Follows through on problem resolution with users. Consults available solution databases and resources to optimize problem resolution. Maintains IT asset information in Asset Management System.
Provide technical support to the end user desktop computing computing environment to include:
- Install, move, add or change for desktop hardware and peripherals.
- Break/Fix Support and Maintenance for Desktop Hardware and Peripherals.
- Install and configure, as appropriate, desktop software applications and utilities.
- Supports and maintains all personal productivity desktop software.
Maintain desktop hardware and peripherals inventory in accordance with established process and procedures. Assist in desktop hardware and peripheral asset refreshes and in the end-of-life process of retired equipment.
Document standard software installation and configuration procedures.
Establish and maintain effective lines of communication with end-users throughout the lifecycle of their issue or service request.
Communicate critical issues and status of ongoing projects and tasks to direct supervisor.
Deliver response and resolution to issues and service requests within the established service levels.
Maintain technical competency with appropriate technologies, support processed and procedures.
Assist with server, network and voice issues as directed.
Perform on-call related duties as scheduled.
Perform other related duties as required.
Job Summary
Full Time
$50k-62k (estimate)
05/11/2024
07/10/2024
The job skills required for Desktop Support Analyst include Technical Support, Customer Service, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
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Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.
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