Job Title: Network Operations Admin
Location: San Bernardino, CA 92101 or Austin, TX 78746
Duration: 6 Months
Shift: 3 p.m. midnight (Fri, Sat, Sun, Mon, Tue) - consistent overtime requirements, may need to work earlier.
Description:
What we're looking for:

• ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
• Customer service - working with customer service reps to high level engineers
• ServiceNow
• Confluence / JIRA
• IP knowledge - subnetting and general IP concepts like subnetting etc.
• Light Active Directory experience
• Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
• Working on Project in a Team format and also alone keeping yourself on track by finishing your assignments on time or early
• Experience with Office360 Word Outlook Excel MS suite etc

Nice to Have:

• Streaming knowledge for games using MS Teams or other applications
• Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbooks /SOPs
• Basic Knowledge in Splunk/ Datadog
• Basic Knowledge in API concepts and applications
• ITIL experience in:
• Incident Management
• Problem Management
• Change Management

Additional Attributes:

• AWS knowledge / Kubernetes / or any other cloud technology
• Good understanding of software development processes.
• Familiarity with open-source technologies
• Client-side database programming experience with SQL, Perl would be a plus.
• A high school diploma or GED

Preferred Experience / Education:

• Three to five years or relevant experience
• A degree from a four-year college (i.e., B.A. B.S.)