The Head Technician at IPC has the critical responsibility to oversee the maintenance and repairs of arcade games, attractions, computer systems, AV systems, kitchen equipment, and the general facility. The Head Technician works under the General Manager. This individual must practice the servant leader management style by treating all employees and fellow leaders with respect and support.

Position Requirements and Perks:

• Minimum of 3 years of management experience in a technical field preferred

• Ensure the proper use of various pieces of equipment provided in your area

• Must be a minimum of 21 years of age

• Understanding of how facility amusement equipment operates and how to maintain it

• Ability to repair/replace small motors, gears, transmissions and tires on amusement equipment

• Ability to lead a team of Technicians with daily objectives and follow ups

• Ability to understand and troubleshoot software systems

• Ability to climb up and down ladders or stand on work platforms/scaffolding while making repairs 

• Proficient in the use of hand tools and performing installations

• Work requires standing and considerable kneeling, bending, stooping, stretching, and working in hard to reach places requiring awkward and strained positions. Frequently lifts parts and supplies that weigh over 25 lbs

• Ability to assemble and move large amusement and arcade equipment

• Ability to differentiate colors 

• Experienced at soldering small components

• Ability to repair and troubleshoot AV systems

• Basic building HVAC, plumbing, electrical and carpentry skills preferred

• Strong understanding of electronics repair and troubleshooting

• Ensure that employees clean and handle equipment safely at all times and that they use safety gloves, goggles, etc. when required

• Enforce the safety standards set forth by IPC; refer to the employee handbook

• Ensure that all guests are using our equipment safely while in the Game Room (be observant)

• Ensure that all equipment is operating safely and there are no fire hazards

• Ensure all exterior and storage room doors are secured at all times

• Maintain and repair all games and attractions in the fairgrounds area in a fast and efficient manner 

• Ensure “Tech Office” is kept secured (locked), neat, clean and organized at all times

• Order and keep an appropriate inventory of spare parts for games and equipment to prevent games from being down while waiting on parts; work with IPC Corporate to set inventory guidelines for your store

• Maintain an accurate documented inventory of spare parts

• Assist in maintaining and troubleshooting computer systems in the store (with the expressed approval of the Executive Vice President of Information Technology)

• Perform daily, weekly and monthly administrative documentation for the position of Head Technician

• Maintain “Down Game” logs and communicate with Game Room Manager and GM on the status of any piece of equipment that is not up to standards and working properly

• Be prepared to assist in special projects when needed. For example, training new store technicians, assisting in new store openings, rotating games from store to store or conducting game tests

• 2 weeks of PTO after one year of employment (can use 1 week after 6 months of employment) for employees who average at least 32 hours of work per week for each anniversary date

• Medical, dental, and vision insurance for employees who average at least 30 hours of work per week for 90 days

• Bonus opportunities 

• Discounts for immediate family members on meals and game play 

This is a full-time position requiring a minimum of 50 hours per week. Weekends and evenings may be required. Compensation is based upon experience. If you’re looking for an Incredible opportunity to work for a fun, exciting, family-orientated business, apply today!